About This Role
This supervisory role involves overseeing and mentoring teams across various departments within a resort, ensuring exceptional guest experiences and smooth daily operations. The supervisor will manage check-ins and check-outs, address guest concerns, and maintain high levels of satisfaction, while also supporting budgeting and implementing strategies to increase bookings.
Responsibilities
- Oversee, train, schedule, and mentor teams across front office, housekeeping, kitchen, maintenance, bar, and food and beverage, while promoting a positive and productive work environment
- Deliver outstanding customer service by managing check-ins and check-outs, addressing guest concerns, and ensuring high levels of satisfaction
- Supervise overall resort operations, including events and banquets, coordinate maintenance activities, manage reservations, and ensure facility cleanliness and upkeep
- Support budgeting processes, monitor expenses, and prepare operational and performance reports
- Ensure adherence to health, safety, and security standards, as well as company policies and regulatory requirements
- Work with the team to implement strategies that increase bookings and strengthen the resort’s market presence
- Serve as Officer-in-Charge in the absence of the Resort Manager, ensuring seamless operations
- Lead service recovery efforts, enhance guest retention, and maximize daily revenue opportunities across rooms, food and beverage, and events
- Conduct shift briefings, oversee event execution, and ensure smooth coordination across departments
Requirements
- College level or Bachelor's degree in Hospitality Management, Business, or related field is often preferred
- Certifications: NC II Housekeeping or related certification, First Aid, or specialized hospitality management courses can be beneficial
- Proven experience in resort or hotel operations, with prior supervisory or management roles in hospitality
- Flexible availability, including weekends, holidays, and early mornings
Important Details