Definitions and Key Terms
This notice explains, in plain language, what JobAssist does with the information that passes through the platform - what we collect, why we collect it, who sees it, how long we keep it, and what you can ask us to do with it. It applies to anyone who creates an account, applies for a job, or otherwise uses anything available at JobAssist.com.
Wherever you read "JobAssist," "we," "us," or "our," that is the operator of the platform. "You" is anyone using it. "Personal data" means information that identifies you, or that could be combined with other information to identify you.
If you skim only one paragraph: your profile is private by default. Employers cannot search you out. They only see your materials when you choose to apply to one of their listings, and you decide which version of your resume goes with which application. Everything below adds detail to that idea.
Who this notice is from, and where it applies
JobAssist is a US-based career and job-search platform. We act as the data controller for the personal data described here. The notice covers the full website, every feature inside it, and every device you might use to reach it. It is written for users in the United States; if you reach the platform from elsewhere, your data will travel to and be stored in the US, and using the Service is your consent to that transfer.
We may revise this notice. When changes are material - meaning they meaningfully affect what we collect, how we use it, or what rights you have - we will email registered users at least five days before the new version takes effect. Smaller fixes (typos, formatting, a new vendor on the list, clarifications) go live when posted, and we update the date above.
What we collect
We separate the data we hold into a few buckets. The first three are about you as a person and as a candidate; the rest are technical or come from elsewhere.
Your account. When you sign up we keep your email, the name on the account, account credentials, and the IP address you signed in from. If you choose, you can also add a phone number, a profile photo, and your communication preferences.
Your career picture. This is the bulk of what makes the Service useful: your resume(s), employment history, education, skills, certifications, salary expectations, location preferences, work-authorization status, the cover letters you write, your responses to application questions, and the schedules you set with employers for interviews.
Payments. Our payment processor handles the card itself. What we receive and store is limited to a tokenized reference, the first six and the last four digits of the card, the expiration date, and the brand. The full card number is never visible to us.
Device and connection signals. From ordinary web technology we capture your IP address, an approximate location derived from it, your time zone, the operating system and browser you connect with, your screen size, the pages you visit on JobAssist, the features you use, how long you spend, and how you move between pages.
From third parties. If you connect a social or professional network to JobAssist, we ingest what the connection is configured to share. When an employer interacts with your application or your profile, we record that interaction.
We do not collect financial account numbers, government identifiers, health records, or biometric data. We do not run background checks. We do not sell resumes or contact details to data brokers.
Profile visibility
JobAssist is built so that an employer can only see a candidate after the candidate raises a hand. Concretely:
- Your profile is not searchable. Employers cannot browse a directory of candidates.
- An employer sees your materials only when you apply to one of their postings.
- When you apply, the materials shared are: the resume version you picked for that application, anything you wrote in the cover letter or response fields, your contact details, and the relevant slice of profile information tied to that application.
- You can keep a few resumes on file and assign different ones to different applications.
There is no way for an employer to "discover" you on JobAssist without you choosing to be discovered.
Why we collect it, and on what legal basis
We use this information for a small number of purposes, and each purpose has a corresponding legal basis.
To run the Service for you - opening and managing your account, authenticating you, serving the features in your subscription, processing your payment, preventing fraud, replying when you contact support, and matching you to relevant jobs - we rely on the contract between you and us. Without the data, we cannot deliver what you signed up for.
To meet the law - keeping tax and financial records, responding to lawful requests - we rely on legal obligation.
To improve the Service - understanding which features get used, finding bugs, benchmarking performance, training the matching algorithm on aggregated patterns - we rely on legitimate interests, balanced against your reasonable expectations.
To send marketing about features or career resources, and to enable optional analytics or third-party integrations, we rely on your consent. You can withdraw it at any time without affecting anything we did before.
We also send you operational messages - receipts, security alerts, application updates from employers, system notices - that are part of the Service itself and cannot be turned off independently of closing your account.
Where it is stored, and how it is protected
Personal data is stored in secure data centers inside the United States and is transmitted over encrypted channels. Access inside the company is limited to staff who need it for their role and is logged. Where international transfers occur, we use the safeguards recognized by applicable law, including the Standard Contractual Clauses, alongside technical and organizational measures.
If we ever detect a data breach, we will start our incident response immediately, scope the impact, contain it, and email affected users within 72 hours of confirming the breach. The notice will describe what happened, what data was involved, what we have done, what we recommend you do, and where to ask follow-up questions. Where regulators must be informed, we inform them as the law requires.
No system is invulnerable. We work hard to protect what we hold; we do not, and cannot, accept liability for unauthorized disclosures that occur despite reasonable safeguards.
Who else sees your data
A short list of categories, not a comprehensive vendor inventory.
Employers you apply to. They see the materials you submit with the application - resume, responses, contact info, the relevant profile slice. They do not see anything else.
Service providers running the platform on our behalf. Cloud hosting, payment processing, support tooling, transactional email, and error monitoring providers process data under written agreements that limit what they can do with it.
Analytics tools. Google Analytics, Google Tag Manager, and Mixpanel help us understand product usage and find bugs. Where required, this is gated by your consent in the cookie banner.
Advertising partners. Google Ads, Facebook, and LinkedIn are the principal partners. They may receive anonymous identifiers, usage and interaction signals, and (for advertising purposes only) hashed email addresses to help us reach prospective users and measure whether the ads worked.
Authorities, when legally required. If we receive a valid legal demand, we comply with it.
We do not sell your resume or your contact information to data brokers, and we do not authorize third parties to do so.
How long we keep it
We hold data only as long as it is doing useful work, and then we let it go. Specifically:
- Account data - for as long as the account is open. Accounts that are inactive for six straight months are deleted.
- Application data - for the duration of the application process plus one year, so you can refer back to it and so we can answer follow-up questions.
- Communication records - one year.
- Payment records - for the period applicable tax and financial-reporting rules require.
- Analytics - in aggregated or anonymized form, no individual retention period applies.
If you ask us to delete your account, you have a 30-day grace period (which you can cancel during) before active-system deletion occurs. After that, residual copies inside backups are purged within 90 days. We confirm the deletion in writing.
Your rights
Every user of JobAssist has the same baseline set of rights: to access the personal data we hold, to correct it, to ask us to delete it, to object to or restrict how we process it, to receive a portable copy, to withdraw consent, and to opt out of any sale or sharing for advertising purposes.
Depending on where you live, additional rights apply. California (CCPA/CPRA) residents have the right to know what is collected and shared, to delete personal information, to opt out of sale or sharing - exercisable through the "Do Not Sell or Share My Personal Information" link in our footer - to limit the use of sensitive personal information, and to non-discrimination for exercising any of these rights. Other US states with comprehensive privacy laws - Virginia, Colorado, Connecticut, Texas, and others - provide comparable access, deletion, correction, and opt-out rights, plus an appeal mechanism if a request is denied.
The fastest way to exercise most rights is inside your account settings, where you can update or delete most data directly. For everything else, write to help@jobassist.com from the address on file. We acknowledge requests within 10 days for California residents and within 72 hours for other states. We respond within 45 days, with a one-time extension of up to another 45 days if the request is complex (we will tell you if we need it). Appeals can be submitted within 30 days of our response, and we decide them within 30 days. Data, where portable, is provided in CSV or JSON over an encrypted channel.
We honor Global Privacy Control signals automatically - if your browser sends one, we treat it as an opt-out of sale or sharing for that browser without you having to do anything else.
Things specific to running an employment platform
FCRA. JobAssist is not a consumer reporting agency under the Fair Credit Reporting Act. We do not produce consumer reports, run background checks, or perform employment verification. Information from JobAssist is for sourcing and outreach only. Employers who run background checks must do so through licensed CRAs and provide the FCRA notices and authorizations required of them.
Automated decisions. We use algorithms to match you to listings, to suggest profile improvements, and to detect fraudulent activity. None of these algorithms make a hiring decision. All hiring decisions belong to the employer. You can ask for information about how an automated step worked, contest a result, and ask for human review.
Equal opportunity. We do not allow listings or content that discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. Employers reading your information through JobAssist are required to keep it confidential.
No guarantee of employment. Creating a profile and applying through JobAssist does not guarantee an interview or a job. Outcomes depend on many factors outside our control.
Children
JobAssist is for adults. The minimum age to use the Service is 16. We do not intentionally collect data from anyone younger; if we discover an account that belongs to a child under 16, we close it and delete the data. If you are a parent or guardian and believe a child has provided information here, write to help@jobassist.com and we will act on it.
Jurisdiction
This notice and any dispute connected to it are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes follow the procedure described in the Terms of Service. You consent to the personal jurisdiction of Delaware courts for matters that fall outside arbitration.
Contacting us
For privacy questions, data requests, or anything in this notice you would like clarified:
- Email: help@jobassist.com
- Help Center: https://jobassist.com/help
Please include the email address on the account and a description of what you are asking. We respond inside the timelines set out in section 8.