Event Coordinator

About This Role

This role involves planning and coordinating conferences, ensuring all meeting requests are processed correctly within the scheduling tool. The Event Coordinator will work closely with the Conference Planning Manager to meet all meeting requirements before events begin, collaborating effectively both individually and as part of a team.

Responsibilities

• Assist clients with all available campus elements for the success of their meetings, events, and activations
• Manage assigned booked reservations in a timely manner
• Modify reservations as needed and/or requested by clients
• Respond to and process all incoming requests from clients for assigned events
• Review existing meetings/events to ensure completeness and communication of details to appropriate departments
• Provide consultative event coordination services to customers as required
• Educate customers on supporting onsite resources
• Work with outside agencies providing requirements for onsite meetings
• Develop and maintain working relationships with vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
• Actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests
• May lead, manage, or provide subject matter expertise for projects and initiatives
• Deliver consistent customer interactions across conference center locations through implementing uniform terminology, consistent email templates and standardized workflow processes
• Identify and report onsite building repairs; complete work orders and submit in a timely manner

Requirements

• Outstanding customer service skills
• Superior verbal and written communication skills
• Work experience with reservation software platforms
• Catering or other food service-related experience
• Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in a technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to work a flexible schedule to include evening and weekend hours

Nice to have:

• Communications, Event Planning or Hospitality background preferred

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan