About This Role
Managing and growing customer relationships across the EMEA region is the core of this role, building long-term strategic partnerships with various energy sector entities. The Customer Success Manager will oversee high-value customer accounts to improve retention, revenue growth, and customer advocacy, acting as a trusted advisor to senior stakeholders and executives.
Responsibilities
- Manage and grow customer relationships across the EMEA region
- Build long-term strategic partnerships with utilities, regulators, government bodies and energy companies
- Oversee high-value customer accounts to improve retention, revenue growth and customer advocacy
- Act as a trusted advisor to senior stakeholders and executives
- Identify upselling, cross-selling and account expansion opportunities
- Develop and maintain executive-level customer relationships
- Manage regional accounts and achieve or exceed renewal targets
- Ensure customers realise strategic value from the company’s solutions
- Secure customer testimonials and reference partnerships
- Represent Energy Exemplar at conferences, government forums and industry events
- Oversee customer onboarding, product adoption and account expansion
- Maintain account management systems and provide performance reports and data analysis to executive leadership
- Share customer feedback with Product teams to influence product innovation and roadmap priorities
- Identify new business opportunities and develop strategic partnerships
Requirements
- At least 3 years of experience in Customer Success, Account Management or Strategic Consulting
- Essential experience in SaaS or software
- Strong interest in the energy industry and understanding of its dynamics and customer needs
- Proven experience managing enterprise accounts and achieving renewal, retention and expansion targets
- Ability to build and maintain relationships with C-suite executives and senior stakeholders
- Ability to translate customer challenges into practical solutions and measurable business value
- Excellent written and verbal communication skills
- Confidence presenting to senior audiences and representing the company at industry events
- Strong data analysis skills for monitoring account performance and informing strategic decisions
- Willingness to travel across EMEA
- Bachelor’s degree required
- Must be based in the UK
Nice to have:
- Experience selling to the energy sector
Benefits
- Flexible working arrangements, including working from home, the office or while travelling
