About This Role
This role is for an Agile Coach to drive complex enterprise-level transformations, focusing on strategy-to-operation facilitation, cross-team coordination, and leadership support. The coach will also mentor Scrum Masters and lead the adoption of AI capabilities within the agile workflow.
Responsibilities
- Act as a strategic bridge ensuring executive intent and OKRs reach Squads as actionable, high-impact priorities
- Facilitate Strategic Portfolio Alignment to ensure Tribe bets add up to a coherent business direction
- Design and optimize end-to-end flow systems (utilizing Flight Levels frameworks, Kanban boards, and weekly Tribe syncs) to surface and manage cross-dependencies proactively
- Support Tribe Leads by helping surface delivery constraints, facilitate alignment conversations, and provide practical observations on ways of working
- Mentor Scrum Masters to elevate squad maturity, strengthen facilitation discipline, and build sustainable local practices
- Lead the adoption of AI capabilities within the agile workflow
- Coach Product Owners (POs) and teams on AI-Powered Prototyping, rapid discovery cycles, and using generative AI tools to remove delivery friction and accelerate lead time
- Convene, expand, and lead the Agile Coach Community of Practice at SCB, fostering a unified network that shares lessons learned and drives continuous improvement across the entire bank
Requirements
- Bachelor's or Master's degree in Business, Computer Science, Organizational Development, or equivalent practical experience
- Over 5+ years of experience as an Agile Coach, with a proven track record of driving complex enterprise-level transformations (ideally within large-scale banking, telecom, or fintech environments)
- Deep, certified expertise in scaling and agile frameworks (e.g., Flight Levels, SAFe, Scrum, Kanban, LeSS, or Scrum@Scale)
- Flight Levels certification is a major advantage
- Demonstrated experience in structural Change Management (e.g., Prosci, Kotter methodologies) with the ability to influence without formal authority
- Active fluency in AI-assisted development, prompt engineering, or AI-powered prototyping tools, with a strong vision for AI-augmented product development
- Exceptional communication and emotional intelligence
- Fluency in both Thai and English
- A strong background as an active practitioner (e.g., former developer, designer, PO, or tech lead) who maintains peer-level credibility with operational teams
