Zonal Manager - SALPL - Prime South

Job Summary

This position is open with Bajaj Finance Ltd.

Duties and Responsibilities

• Responsible for managing growth and profitability of the Salaried Loans Business
• Drive internal customer cross-sell as the most important source of acquisition.
• Drive low cost acquisitions models to ensure higher profitability of salaried loans segment
• Conceive and execute key capability building projects and work across functions to ensure delivery of project objectives, within set timelines.
• Explore and identify new sourcing avenues and channels to increase business volumes
• Conduct regular and detailed business reviews with team, to ensure business strategies are executed.
• Measure the productivity and efficiency level of Call Centre team closely and initiate corrective action, leading to higher revenue per employee.
• Responsible for the quality of business acquired/portfolio, work closely with risk credit teams to take necessary corrective actions.
• Measure productivity and implement training measures to bridge the gap between the actual achievement and the KRAs defined for Call Centre agents.
• Drive passion to build winning teams.
• Conceptualize and develop marketing initiatives and business development activities to enhance business volumes
• Initiate process improvement measures to ensure effective cost management in Call Centre

Qualifications and Experience

• Should have a MBA/Post Graduate with 10-12 year of experience in sales and marketing in lending business with 3-4 years in a leadership role.
• Should have handled Call Centre and large size teams in previous role
• Should possess the below skill sets:
• Excellent knowledge of salaried loans segment
• Excellent Team Management Skills
• Strong Communication Interpersonal Skills
• Strong Negotiation Skills
• Excellent Analytical Problem-Solving skills