Zaxbys General Manager

Zaxbys of James Island is looking to hire a DYNAMIC, DEDICATED, tireless and experienced leader who is looking to grow with us!

If you are looking to work within and quickly ascend to being the top dog in a team-first, friendly-competition, lead-by-example environment, then Zaxbys on Folly Rd is the place for you!

We are looking for extremely high-energy people whose talents include enthusiasm, urgency, consistency, attention to detail, the drive to come in and improve every single day as well as the capability for emotionally intelligent people-management.

The General Manager must be extraordinarily capable of leading both the BOH and the FOH, leading the store by example during peak hours, recognizing bottlenecks wherever they may occur and jumping into action to keep the store running smoothly. Being able to ”kill customers with kindness” is absolutely required of all our leaders.

The GM is responsible for developing every team member and manager on their staff and is also responsible for every aspect of operating the store with a keen awareness and deep commitment to enforcing the store's core standards and principles of:

• Always moving with a sense of urgency and purpose
• Showing up to all shifts on time and in proper uniform, ready to work and to improve, before clocking in
• Challenging yourself and those around you, with personal and team-wide excellence remaining the goal every day; never allowing yourself or those around you to stop improving
• Approaching everything with a team-centric, friendly-competition attitude; being confident but not cocky, proud but not arrogant; always having fun, especially when the going gets tough
• Prioritizing every single guest's experience always, and keeping the restaurant sparkling-clean at all times; creating encore experiences and enriching lives is what Zaxbys aims to do, every day

Along with a relentless dedication to food quality, food safety, customer service, speed and cleanliness, GMs must utilize what precious little downtime they have to complete managerial tasks, chief among them being always committing time to continuously hiring and training. We absolutely believe that team-building is the single-most important skill for all GMs.

The essential responsibilities and job functions for all Team Members (but most especially our Leaders) include:

• Smiling— Must be able to smile and communicate with a positive attitude with all guests and team members alike at all times; our leaders especially must never let their emotions get the better of them
• Sense of Urgency & Purpose— Must be able to move very quickly no matter where you are in the store and what task you're completing, and absolutely must be hustling during our peak time rushes; Every Second Counts!
• Working Tirelessly— Must be able to stay moving for long periods without sitting; helping with every single guest and order during peak time while also utilizing all downtime keeping store clean & stocked, delegating tasks on our daily duty checklists, and completing managerial tasks in moments between or at home; doing whatever it takes to keep guests happy and the store humming
• Communication Skills— Must be an excellent verbal communicator under pressure with both guests and team members
• Ambition — Must strive to come in and grow and push the envelope forward every day without exception; the opportunity to grow far beyond just this role is absolutely there for the taking for the right individual
• Consistency —Doing the little things right every single moment of every day, showing up when needed, these are true non-negotiables for our store leaders
• Confidence— All team members must take pride in their job and reflect their confidence on their face at all times; this is especially true for Store Leaders, who must operate every moment with a true ownership mentality
• Accountability and Taking Ownership of the Business— Our General Managers are, at the end of the day, responsible for all aspects in the day-to-day of the business; of course we hold our teams to standards of finding their own shift coverage, etc, but the GM is the one inevitably responsible for managing the schedule and covering all shifts and performing all managerial tasks as needed; "the buck stops with you"

If this all sounds like you, we are looking for you! Apply now.

What Zaxbys has to offer you:

• $50,000 Salary pay while training to become GM - expected training period of 4-6 weeks; must be Zaxbys University GM Certified as well as ServSafe Manager Certified before stepping into place as GM
• Raise up to $60,000 Salary once in place as GM, with Performance-based Bonus opportunity of up to $1,000 per month
• $250+ Health Insurance reimbursement once in place as GM
• Two Weeks annually of Paid Time Off
• Ongoing leadership training/mentorship
• Employee 50% discount on all meals

Job Type: 50+ Hours over 5+ Days per Week, variable shifts, completely open availability - all GMs must work at least one open, one “mid” and one close per week - our location closes at Midnight!

Requirements:

• 21 years of age or older
• 2+ years of Restaurant or Hospitality AGM+ experience
• Driver's License
• ServSafe Food Manager Certification and 'Zaxby's University' General Manager Certification required of all General Managers
• Must be able to lift 40 pounds
• Availability to work all lunch and dinner shifts as needed, weekends and minor holidays

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Paid training

Application Question(s):

• Are you willing to do “whatever it takes” to keep the business flowing smoothly? We freely admit it can be an extremely grueling, demanding job at times, most especially for new managers being tested early on, and we cannot stress enough that candidates who ”make it” require extraordinary dedication and commitment to forging the way down this career path for themselves!
• Finally, tell us about your favorite job you’ve held - what made it memorable? Why aren’t you still with the company (or why are you looking to move on from it)? We appreciate your time taken to answer our questions; they are all extremely important to us. We will get back to you soon!
• Are you at least 21 years of age?
• We pride ourselves on building terrific teams with amazing attitudes who look to come in and improve & grow every single day - does that sound like your kind of workplace? Feel free to tell us about yourself and how you see yourself fitting in to our culture and how you envision yourself leading it in 4-6 weeks' time:
• Tell us in detail about a time you handled an extremely unhappy guest:
• Have you tended to work roles in the past more in the Front of House or in the Back of House? Every GM is different, and we like to know how you see yourself - vocal kitchen commander, or bubbly customer-service extraordinaire?

Experience:

• AGM or GM in the Restaurant or Hospitality industry: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)
• ServSafe Food Manager Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person