About This Role
This role is responsible for promoting and selling Comcast products and services, including video, high-speed Internet, voice, and XFINITY Home. It requires advanced knowledge of Comcast's offerings and sales processes to maximize sales and effectively manage assigned territories.
Responsibilities
- Demonstrate advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory
- Display thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet, voice, and XFINITY Home
- Effectively communicate and develop rapport with customers
- Evaluate individual customers' existing and potential product needs and make recommendations
- Increase customer understanding of Comcast products and pricing models, as well as competitive advantages over other service providers
- Evaluate competitive offers and frame responses to show the benefits of Comcast
- Possess expert knowledge of selling reflective of the position's required relevant experience
- Create and execute turf management plans without assistance, utilize experience-based sales techniques, and operate independently
- Show confidence in selling ability
- Display competent time management and organizational skills
- Meet and exceed sales goals as established by local market
- Independently establish and organize daily sales activities
- Generate business through established and approved methods of lead generation
- Implement effective sales closing techniques to ensure product installation goal is achieved
- Demonstrate a consistent record of success in a residential canvassing sales environment with emphasis on business-to-consumer sales
- Display thorough and advanced understanding of video, high-speed internet, voice, and XFINITY Home
- Possess effective communication, organizational, and people skills, as well as strong customer service skills
- Illustrate strong technical capability (computer knowledge, billing system, databases)
- Understand Comcast's Operating Principles and make them guidelines for how you do your job
- Own the customer experience - think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of products and services
- Be enthusiastic learners, users, and advocates of Comcast's game-changing technology, products, and services, especially digital tools and experiences
- Win as a team - make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System by joining huddles, making callbacks, and helping elevate opportunities to do better for customers
