About This Role
Working collaboratively to ensure prioritized deals are executed with velocity and accuracy is the core of this sales enablement role. The professional will act as a one-stop-shop for sales, allowing the sales team to focus on generating new business.
Responsibilities
- Act as a one-stop-shop for sales and work collaboratively with service organizations to ensure prioritized deals are executed with both velocity and accuracy
- Structure SMB deals in CRM
- Perform due-diligence and analysis of customer onboarding requirements
- Handle sensitive information
- Manage quotes
- Maintain knowledge of federal/state/local guidelines
- Manage and analyze data at both client and deal level to ensure accuracy and compliance with Sales and Service customer onboarding policies/procedures
- Develop tools/calculators that simplify capturing and reporting of payroll balances
- Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start
- Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve
- Ensure smooth and successful hand-off of customer to Service organization
- Cultivate strong partnerships with peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
Requirements
- Bachelor's Degree OR relevant work experience
- At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment
- Ownership mindset, making the customer top priority, curiosity and high ethical standards
- Excellent interpersonal and relationship management skills
- Excellent written and verbal communication skills, along with organizational and time management
- Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc), MSWord and PowerPoint skills
- Detail oriented with strong analytical skills and judgement/decision-making ability
- Ability to work in a fast-paced, performance-based environment and meet deadlines
- Work independently and proactively drive issues to resolution
Nice to have:
- Prior experience in customer success/customer onboarding operations
- Knowledge of HR and Payroll industry tools and best-practices
