This role serves as the Staff & Cultural Development's (SCD) dedicated communications lead, keeping Full Sail employees informed, connected, and engaged through clear, timely messaging and compelling storytelling. The position drives internal communications across Full Sail One and employee email and supports Full Sail's employer brand and employee advocacy efforts. Exceptional writing and editing skills, strong relationship-building skills, and meticulous attention to detail are critical to success.
Responsibilities
Plan, write, edit, and publish content for internal communications channels, including Full Sail One (intranet), email, Slack, and text messaging, ensuring all messaging is consistent across mediums and reflects the Full Sail voice and brand standards
Support Full Sail's employer brand on Glassdoor.com and Indeed.com, curating and posting content that showcases the faculty and staff experience and monitoring reviews and activity to share insights with SCD leadership
Develop and support employee advocacy initiatives on LinkedIn and other external platforms in coordination with Marketing, creating shareable content, toolkits, and guidance that empower faculty and staff to amplify Full Sail's culture, stories, and opportunities through their own networks
Serve as SCD's primary liaison to the Marketing team, bridging internal and external communications to ensure messaging, branding, and storytelling are aligned; collaborate on shared content, campaigns, and creative needs, and keep both teams informed of upcoming initiatives
Curate, build, and distribute On the Radar, Full Sail's weekly employee email newsletter, coordinating content submissions from departments across the university
Research, interview, and write spotlight features on faculty, staff, and teams, as well as recap stories from on- and off-campus events
Draft, build, and deliver employee emails and emergency/priority communications using Eloqua, Outlook, and other enterprise communication systems, following established review and approval protocols; occasionally support communications on behalf of other departments as needed
Maintain the SCD email inbox, monitoring, triaging, and responding to inquiries in a timely manner and routing requests to the appropriate team members
Partner with the Strategic Projects Manager to develop and execute communications plans for SCD programs and initiatives, including but not limited to New Employee Orientation (NEO), Navigator School, Hall of Fame staff programming, leadership trainings, recognition ceremonies, and The President's Message
Maintain the internal communications calendar, coordinating the timing of messages across channels and departments; track communications deliverables in Monday.com in alignment with SCD's master project tracker
Attend and support SCD events and programs, both in person and online, capturing notes, interviews, and content for follow-up communications
Millions of jobs, with real people getting hired every day
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Tailored applications submitted
Submit and manage production requests for graphics and creative assets that support written communications (email banners, thumbnails, etc.), maintaining branding consistent with organizational standards
Partner with SCD's Data & Reporting Analyst to collect data and report on internal communications, employer brand, and employee advocacy reach and engagement; use results to recommend data-informed improvements that increase employee engagement
Research external best practices and emerging trends in internal communications to continually evolve SCD's approach, identifying opportunities to innovate and integrate new technologies and tools that improve how employees receive and engage with information
Respond to feedback from staff and stakeholders and adjust communications content and approach accordingly
Design and deliver presentations related to internal communications as needed
Research external best practices in project management, organizational development, and strategic planning to inform SCD's approach
Adhere to the policies and procedures of Full Sail University
Attend meetings to receive leadership development and updates on strategic initiatives
Maintain strict confidentiality of company and personnel information
Demonstrate a strong commitment to the mission and values of the organization
Adhere to company attendance standards
Perform other duties as assigned
Requirements
Bachelor's degree in journalism, communications, marketing, English, or a related field; equivalent professional experience will also be considered
2+ years of professional writing, copywriting, editing, or communications experience
Exceptional grasp of English grammar and writing mechanics, with strong editing and proofreading skills
Strong attention to detail
Ability to adapt writing style and work across a variety of platforms and audiences
Highly flexible and responsive to emergency/priority communications
Excellent organization and time management skills, with the ability to manage multiple deadlines independently
Strong relationship-building skills and the ability to collaborate comfortably with all levels of the organization, including senior leadership
An openness and willingness to receive and act on feedback
Analytical and critical thinking skills, specifically regarding qualitative and engagement data
Ability to handle sensitive and confidential communications with sound judgment
Office 365 (Word, Outlook, PowerPoint, Excel)
Working knowledge of LinkedIn, Glassdoor, Indeed, and other social and employer-brand platforms
Proficiency with Grammarly and other digital tools that support the writing process
Familiarity with Full Sail One and Workday, with a willingness to learn increased functionality
Occasional physical activities may be required, including bending, reaching, kneeling, stooping, and lifting or moving items weighing up to 30 pounds
Nice to have:
Internal communications or higher education experience
Experience with employer branding, employee advocacy, or social media content strategy
Bilingual – fluency in Spanish preferred, both spoken and written
Experience with Eloqua or a comparable email marketing platform, with the ability to learn quickly
Ability to learn and utilize internal project management platforms (e.g., Monday.com)
Benefits
Choice of career opportunities
Great benefits
Environment that welcomes and values creativity
Challenging and rewarding work experience
About the Company
Full Sail University offers employment opportunities for individuals looking for a chance to learn, grow, and contribute to the community.
