Workplace Technology Operation

Who you are

• Professional fluency in English, with the communication skills to support Dublin employees directly and partner clearly with global teams across time zones
• Flexibility to travel occasionally to support distributed EMEA office team members, onsite events, office launches, or hands-on IT needs across the region
• Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN
• Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, and other similar systems
• Understands ITSM principles and has familiarity with ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion
• Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation with Corp Security, DART, or global IT partners
• A service-oriented, low-ego, and self-directed approach; you communicate clearly, follow through reliably, and turn repeated requests into better documentation or cleaner workflows
• Comfort using AI-assisted resources or lightweight automation to improve support quality, reduce manual work, and keep knowledge current
• Experience at a fast-growing tech or AI company where the security program had to outpace headcount
• Experience building internal tooling or automation workflows that improved employee experience
• Experience with Git or GitHub and an interest in learning to code
• Experience working in an Infrastructure as Code team environment
• Additional European language fluency or experience supporting distributed EMEA teams
• We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply

What the job involves

• Notion is seeking a Workplace Technology Operation contractor for our Dublin office
• As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users
• The ideal candidate is expected to provide exceptional technical support, contribute to automation opportunities, and make a meaningful impact on our day-to-day workplace operations
• This is a 12–18 month fixed-term role, with longer-term opportunities possible depending on business needs and performance
• End User & AV Support: Provide reliable onsite and remote technical support for Dublin/EMEA employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events, with clear communication and practical judgment
• Employee & Device Lifecycle Operations: Keep employee lifecycle and asset workflows running smoothly day to day, including account provisioning, device preparation, inventory hygiene, procurement coordination, returns, repairs, and deprovisioning
• Operational Excellence: Leave EMEA IT Operations stronger than you found it by improving SOPs, Notion resource library content, handoffs, self-service resources, and support practices that scale beyond one person
• Workflow Improvement & Automation: Identify and improve at least one recurring support workflow — such as onboarding, offboarding, provisioning, device setup, or self-service — using AI or lightweight automation to reduce manual work and repeat requests
• Cross-Functional Collaboration: Partner effectively with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows, knowing when to escalate and how to keep employees moving without compromising controls