About the role
Workfront SME (Workflow Automation + Fusion Enhancements)
Role Title: Workfront SME – Workflow Automation (with Fusion Experience)
Location: Bangalore, Pune, Mumbai, Gurgaon
Experience: 7+ years
We are looking for a Workfront Subject Matter Expert who can monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires strong functional expertise in Workfront and hands-on experience with Workfront Fusion to enhance and evolve workflows based on campaign manager requests.
Key Responsibilities
Performance Monitoring & Troubleshooting
- Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
- Identify issues across submissions, approvals, and workflow stages.
- Fix functional issues inside Workfront and support stability of existing flows.
Workflow Optimization & Evolution (Fusion)
- Enhance and evolve campaign workflows using Workfront Fusion.
- Translate business requests from campaign managers into workflow logic changes.
- Develop small-to-medium Fusion workflows to improve automation.
- Ensure all enhancements are compliant with governance and best practices.
End-User Support & Enablement
- Act as the primary SME for workflow-related questions from campaign managers and internal teams.
- Provide clarifications, training, and documentation to support adoption.
- Assist in onboarding teams to new or updated workflows.
Required Skills & Qualifications
- 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals).
- Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
- Strong troubleshooting skills across Workfront processes.
- Ability to translate business processes into Workfront workflows.
- Strong communication skills and stakeholder engagement experience.
- Experience in campaign operations, marketing workflows, or MarTech is a plus.
Good to Have
- Workfront or Fusion certifications
- Experience integrating Workfront with AEM, CRM, or other marketing systems
- Understanding of governance, naming conventions, or workflow best practices
Key Must-Haves
- Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration)
- Ability to monitor and troubleshoot campaign automation flows
- Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role)
- Good communication skills to support end users and clarify workflow behavior
Nice-to-Have
- Campaign operations or MarTech workflow experience
- Workfront certifications
- Experience in enterprise workflow environments
This is a hybrid functional + light Fusion development role , not a Workfront admin or full-stack developer position.
Kindly start sharing profiles aligned to the above requirements at the earliest.
eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at eClerx was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.