About the role
Job Description
- Manage all day-to-day activities in Workforce Management
- Manage schedules, exceptions, data tracking and Service Levels
- Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
- Maintain employee information and its accuracy on an ongoing basis
- Plan and create new hire schedules while tracking shift availability
- Report by program as required
Job Requirement
- University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
- At least, 1 to 2 years experience as a resource planner
- Advanced knowledge of MS Word, MS Excel and Outlook
- Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
- High level of accuracy regarding data entry
- Strong analytical and problem solving skills
- Willingness to learn and adapt to working in a fast-paced environment
- The ability to multitask and self-manage the work day
- Experience in using IEX tool is an advantage
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