About This Role
Working as a WordPress Developer, you will maintain and support existing WordPress sites, create custom themes, and assist with helpdesk operations. This role involves close collaboration with junior developers, account managers, and the creative team, and is ideal for an experienced, innovative problem-solver with a knack for technology and business growth who enjoys mentoring others.
Responsibilities
- Grow, manage, and maintain the portfolio of WordPress websites, legacy PHP applications, and hosting infrastructure
- Build custom WordPress themes from Figma designs
- Support help desk operations, ensuring prompt and effective client support while continuously evaluating and improving the support program for retention
- Act as the technical point of contact for clients, building training systems, ensuring meetings deliver client value, overseeing backlogs of work, and assisting with planned releases and updates
- Mentor junior staff, teach best practices, and ensure a consistent client experience across the team
- Assist with small website updates and design refreshes
- Work closely with other team members across departments to ensure the timely resolution of support tickets
- Manage a support client database, ensuring appropriate documentation and systems are in place to keep everything organized
- Maintain a high level of client satisfaction through effective communication and prompt service
- Work on Laravel (PHP framework) projects, implementing effective and efficient solutions
- Support the internal technology infrastructure of the organization, with a focus on adopting emerging technologies, including artificial intelligence (AI) that allow for greater efficiencies and better work output
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of software development experience
- Proven experience with WordPress
- Strong understanding of software development principles
- Excellent problem-solving abilities and attention to detail
- Outstanding communication and client-service skills, with experience in a client-facing role
- Ability to lead and mentor junior team members, teaching best practices and ensuring consistent client experiences
- Familiarity with help desk operations and ticketing systems
Nice to have:
- Agency experience
- Experience with Laravel (PHP framework)
Benefits
- Retirement contributions
- Healthcare coverage
- Lifestyle benefits
Important Details
