About the role
Our client National Bank of Pakistan is looking for a Wing Head – Digital Solutions (VP / SVP) in Karachi
"The Nation's Bank", National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.
In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following positions in the area of Digital Banking based in Karachi.
The individuals who fulfill the below basic-eligibility criteria may apply for the following position:
Position / Job Title:
Wing Head Digital Solutions (VP / SVP)
Reporting to:
Divisional Head Digital Products & Business Banking
Educational /Professional Qualification:
- Minimum Graduation or equivalent from a local or international university / college /
institute recognized by the HEC of Pakistan
- Candidates having a Masters degree in Business Administration / Computer Science / Information Technology / Data Science / relevant certification will be preferred
Experience:
- Minimum 08 years of working experience in Banking and / or Information Technology and / or E-commerce and / or Fintech and / or Telecom and / or relevant field, out of which 04 years in Supervisory role in Digital Channels and / or Alternate Delivery Channels
- Candidates having hands-on experience and / or a key role in the implementation,
technology solutions, and support of Digital Channel and / or Digital Solutions and / or
Digital Development in Finance as well as in-depth knowledge of client handling will be preferred
Other Skills / Expertise / Knowledge Required:
- Strategic Thinking and Innovation, Client Relationship Management, Sales and Business Development, Operational Excellence, Team Leadership and Development
- Strong project management, organizational and multitasking abilities
- Excellent communication, problem-solving and stakeholder management skills
- Proficient in data analysis, reporting tools and performance management
- Knowledge of regulatory, compliance and cybersecurity requirements in digital banking
- Knowledge of banking processes and regulatory requirements
Outline of Main Duties / Responsibilities
:
- To identify, develop, and implement digital solutions tailored to the needs of institutional, SME and retail clients
- To collaborate with product teams to develop new offerings and enhancements for digital banking solutions, ensuring they align with market demands and organizational goals
- To drive the sales of digital banking products within the region, focusing on institutional clients, SMEs and retail segments
- To develop and implement strategies to increase the adoption of digital services, including government payments and self-service kiosks
- To engage with potential clients to understand their needs and offer suitable digital banking solutions
- To establish and maintain strong relationships with key stakeholders, including government bodies, corporate clients and retail customers
- To act as the primary contact for institutional clients within the jurisdiction for all digital banking solutions, ensuring timely and efficient support
- To coordinate with internal teams (IT, operations, and compliance) to resolve client issues related to digital services and ensure high levels of customer satisfaction
- To monitor and oversee the performance, uptime & service quality of digital solutions and address any operational challenges proactively
- To set and monitor Key Performance Indicators (KPIs) for digital sales and support functions within the unit
- To prepare and present regular reports on unit performance, client adoption rates and revenue generated from digital solutions
- To lead and manage a team of digital solutions specialists and support staff within the unit
- To provide coaching, training and development opportunities to ensure team members are equipped to meet client needs and drive digital sales
- To foster a collaborative and innovative work environment to encourage proactive problem-solving and client-centric approaches
- To identify opportunities for improvement and innovation in digital channels, proposing solutions that drive operational efficiencies and improve customer journey
- To keep abreast of digital banking trends & emerging technologies and recommend
innovative solutions to support regional digital transformation
- To perform any other assignment as assigned by supervisor(s)
Place of Posting:
Karachi
Assessment Interview(s)
Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteriawill be invited for panel interview(s).
Employment Type:
The employment will be on contractual basis for three years which may be renewed ondiscretion of the Management. Selected candidates will be offered compensationpackage and other benefits as per Banks Policy / rules.
Apply within 10 working days from the date of this job posting.
Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.
National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.
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