About the role
Job Overview
Our client is looking for a detail-oriented and highly communicative Property Management Assistant to provide dedicated administrative and tenant support for a single-family home property portfolio. This role will serve as the first line of communication between tenants, vendors, field staff, and the back office, ensuring maintenance requests are accurately documented, appropriately dispatched, and followed through to resolution.
The ideal candidate has hands-on experience with Rent Manager property management software, is comfortable communicating with U.S.-based tenants and vendors, and can efficiently manage multiple maintenance requests in a fast-paced environment.
Schedule
- Monday - Friday, 8:00 AM - 5:00 PM Eastern Time, with 1 hour unpaid break (40 work hours per week)
Responsibilities:
Property Management & Maintenance Coordination
- Input and maintain tenant ticket details, maintenance requests, and work orders in Rent Manager.
- Accurately document property issues, repair requests, vendor assignments, status updates, and resolutions.
- Dispatch qualified vendors for plumbing, roofing, electrical, and other property maintenance needs.
- Coordinate vendor communications primarily through WhatsApp.
- Manage multiple vendor groups and ensure requests are communicated clearly and promptly.
- Follow up with vendors and field staff regarding outstanding maintenance issues.
- Coordinate with field personnel to ensure property concerns are addressed and resolved within appropriate timelines.
- Monitor open tickets and proactively follow up on incomplete or delayed work orders.
Tenant Communication
- Serve as the first point of contact for tenants regarding maintenance requests and property-related concerns.
- Handle inbound and outbound tenant calls and text messages using Grasshopper or similar VoIP platforms.
- Communicate professionally and clearly with tenants regarding maintenance schedules, vendor visits, work-order updates, and next steps.
- Maintain a professional and helpful tone when handling tenant concerns, questions, and follow-ups.
- Accurately document relevant tenant communications and updates in the appropriate systems.
Section 8 / Housing Assistance Documentation
- Assist with documentation and administrative requirements related to the Section 8 / Housing Choice Voucher Program.
- Maintain accurate and organized property and tenant records.
- Ensure required documentation is properly entered, updated, and tracked.
- Coordinate with relevant internal personnel regarding Section 8 documentation and property-related requirements.
Administrative & Data Management
- Perform daily data entry and ticket management within Rent Manager.
- Maintain accurate records of maintenance requests, work orders, vendor activity, and tenant communications.
- Prioritize multiple requests based on urgency, property needs, and established workflows.
- Escalate urgent or unresolved property issues to the appropriate team members.
- Ensure information is accurately transferred between tenants, vendors, field staff, and the back office.
Requirements:
- Prior hands-on experience using Rent Manager property management software.
- Previous experience in property management, maintenance coordination, leasing administration, or a related field.
- Strong written and verbal English communication skills.
- Experience communicating professionally with U.S.-based tenants, vendors, or property management teams.
- Familiarity with U.S. property management workflows and maintenance processes.
- Ability to manage multiple vendor communications and groups through WhatsApp.
- Proficiency with VoIP applications such as Grasshopper.
- Strong organizational and multitasking skills.
- High attention to detail and accuracy in data entry and documentation.
- Ability to prioritize competing maintenance requests and follow through on outstanding tasks.
- Comfortable working independently while coordinating with remote teams and field personnel.
Qualifications:
- Experience supporting a single-family residential property portfolio.
- Experience coordinating plumbing, roofing, electrical, HVAC, or general residential maintenance.
- Familiarity with Section 8 / Housing Choice Voucher Program documentation and processes.
- Experience handling tenant maintenance calls and service-related inquiries.
- Experience working with U.S.-based property management operations.
Core Competencies:
- Property Management Administration & Work Order Management (Rent Manager)
- Maintenance Coordination & Vendor Management (WhatsApp)
- Tenant Relations & Customer Service (Grasshopper / VoIP)
- Section 8 / Housing Choice Voucher Documentation
- Data Entry, Ticket Management & Organization
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
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