WFH Information Technology Operations Specialist

Job Overview:

We are looking for a Information Technology Operations Specialist, who will be focusing on reviewing, organizing, and optimizing the technology platforms and systems used by the primary company and its 2 partner initiatives, not necessarily to create a new content for the platforms but someone who can evaluate the current set-up, correct configuration issues, optimize systems.

Schedule: Remote, Full Time | Monday - Friday, 9:00 AM to 6:00 PM US Central Time, with 1-hour unpaid break.

Responsibilities:

• Simple Practice: Reviewing existing setup for the company including service codes, rates/fees, insurance-related settings, billing configurations, forms, scheduling settings, communications, and other administrative configurations to ensure everything is set up correctly and efficiently
• Stripe – Reviewing the existing Stripe account and payment setup to make sure it is configured correctly, including payment links, deposits, payment options/plans, receipts, customer communications, and other relevant settings
• Stripe - Assisting with creating and properly configuring a separate Stripe account for the non-profit partner initiative, including appropriate payment/donation functionality and related settings
• Social media scheduling/management platform: Reviewing our current social media scheduling system and making sure we are using all relevant features effectively, including scheduling, workflows, permissions, organization, analytics, and other available tools
• Social media accounts: Reviewing the setup of our organizational social media accounts to make sure profiles, business information, links, permissions, integrations, and other settings are configured appropriately and consistently
• Websites: Conducting a technical and functional review of the websites to identify anything that may be missing, incorrectly configured, outdated, or that could be improved
• Reviewing integrations between our different platforms where appropriate and identifying opportunities to streamline or automate workflows
• Reviewing other technology platforms we currently use and helping determine whether we are utilizing the features we are already paying for
• Creating basic documentation of the final configurations and processes so that our team knows how the systems were set up and can maintain them.

Requirements:

• Minimum 3 years of experience in technology systems administration, platform configuration, or business process optimization.
• Proven expertise in reviewing, auditing, and improving configurations across platforms such as SimplePractice, Stripe, and social media management tools.
• Strong understanding of systems integration, workflow automation, and data accuracy across multiple business platforms.
• Demonstrated ability to create documentation and ensure system consistency across affiliated organizations.
• HIPAA-trained with working knowledge of privacy and compliance standards for healthcare-related systems.
• Excellent analytical, communication, and time management skills; capable of working independently in a remote environment.

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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