WFH Customer Care Coordinator

Four Seasons Residential Realty, an established real estate brokerage based in the United States, is seeking a dedicated and organised WFH Customer Care Coordinator to join our team. We specialise in residential property sales, assisting clients with buying, selling, and investment transactions. This is a fantastic opportunity for a proactive individual to provide exceptional support to our clients and brokerage team from a remote setting. As the first point of contact, you will play a crucial role in ensuring a seamless and positive experience for all our clients throughout their property journey.

Responsibilities

• Serve as the primary point of contact for all incoming client enquiries via telephone, email, and digital platforms.
• Provide comprehensive administrative support to our team of real estate agents to ensure efficient daily operations.
• Coordinate and schedule property viewings, client appointments, and team meetings.
• Maintain and accurately update client information and transaction details within our CRM system.
• Prepare, manage, and file important documents related to property listings, sales, and client agreements.
• Liaise professionally with clients, solicitors, and other stakeholders to facilitate smooth and timely property transactions.
• Address and resolve customer queries and concerns with a high level of professionalism and care.

Qualifications

• Proven experience in a customer service, client care, or administrative role, preferably within the real estate or property industry.
• Exceptional verbal and written communication skills, with a professional and friendly telephone manner.
• Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office Suite and experience using CRM software.
• A self-motivated and disciplined approach, with a proven ability to work independently in a remote environment.
• Strong attention to detail and a commitment to delivering a high-quality service.
• The ability to handle confidential information with the utmost discretion.

Benefits

• A competitive hourly wage of $19 - $28.
• The flexibility and convenience of a fully remote, work-from-home position.
• The opportunity to be part of a supportive and collaborative team environment.
• Potential for professional growth and development within a reputable real estate organisation.