About the role
Step into the spotlight as the Front Desk/Service Express Agent and let your voice be the heartbeat of our hotel! As the Service Express associate, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count! You will respond to incoming calls promptly and direct callers to the appropriate destination; take incoming room service calls and maintain efficient communication within, to, and from the hotel.
Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
Education & Experience
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information The Westin San Diego Bayview offers a modern, upscale workplace in the heart of downtown, surrounded by the city’s top attractions and business hubs. The hotel features stylish guest rooms, a 24‑hour fitness studio, a rooftop pool, and an on‑site restaurant and bar, creating a dynamic environment for both travelers and staff. Team members support a mix of business and leisure guests, with the property located just minutes from the airport and major destinations like the Gaslamp Quarter and Little Italy. It’s an energetic, urban setting ideal for those who enjoy working in a polished, fast‑paced hospitality environment.
Application deadline for Colorado positions: Step into the spotlight as the Front Desk/Service Express Agent and let your voice be the heartbeat of our hotel! As the Service Express associate, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count! You will respond to incoming calls promptly and direct callers to the appropriate destination; take incoming room service calls and maintain efficient communication within, to, and from the hotel.
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