West IT Service Senior Manager

Requirements

• 8–12+ years in IT service delivery within a global matrix in a professional service environment or equivalent
• Proven experience running multi-site or regional service delivery across geographically dispersed teams
• Strong grounding in ITIL service management disciplines (Incident, Problem, Change, Major Incident), with experience leading SLA / XLA-driven operations
• Background in service transformation or operating model redesign: you have changed how a function works, not just run it
• Proven leadership of remote, cross-cultural teams
• Demonstrated OPEX/CAPEX ownership and vendor/carrier strategy leadership
• Track record partnering with senior leadership, Finance, HR, and MDPs
• Demonstrated ability to drive innovation and experimentation in IT environments, beyond traditional service delivery
• Experience leveraging data and analytics to improve service quality and user experience

Nice to have:

• Exposure to AI, automation, or digital workplace transformation initiatives

Benefits

• Annual discretionary performance bonus
• Retirement contribution
• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Important Details

• Locations: San Francisco; Los Angeles
• Schedule: availability to work outside standard business hours as needed to meet project timelines and deliverables
• Regional travel is required across the West System
• Work format: generally expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, the company helps clients with total transformation, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures, and business purpose. The company works in a uniquely collaborative model across the firm and throughout all levels of the client organization.

Headquarters

Los Angeles, CA

Open jobs

713

Website

bcg.com