Wellness Coordinator

About This Role

Coordinating the wellness experience for guests is the core of this role, ensuring an exceptional environment in the spa, fitness, and retail areas. This position suits a candidate who enjoys scheduling treatments, greeting guests, selling merchandise, and overseeing fitness facilities.

Responsibilities

• Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments
• Possess knowledge of all aspects of the treatments and the ability to recommend and suggestive selling
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments
• Support all aspects of retail, including guest assistance, product display, suggestive selling, and merchandising
• Handle guest complaints or problems immediately, ensuring guest satisfaction
• Communicate all of the above to management to ensure communication to all necessary departments
• Use good judgment and maintain discretion and diplomacy while performing job duties
• Participate in all designated programs, meetings, and training

Requirements

• Previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry
• Ability to work in a fast-paced environment with an outgoing team
• Possess excellent communication style and skills
• Combination of education and work experience

Nice to have:

• Prior customer service experience/luxury hospitality experience

About the Company

The Vanderbilt, Auberge Collection, is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city’s social hub and a vibrant, historic gem. Dining options include The Dining Room at the Vanderbilt, The Living Room, and The Conservatory, with a popular rooftop bar, The Roof Deck, offering sweeping views of Newport Harbor. The Vanderbilt also presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences.