Wellness Coordinator

About This Role

This role supports the assisted living community by providing key administrative and resident care support. The Wellness Coordinator acts as the first point of contact for visitors and callers, ensuring a welcoming and professional front office presence, while also coordinating staffing, care-related tasks, and communication across the community. This position supports the Executive Director, Assistant Executive Director, and the broader management team with various office and care coordination responsibilities, and participates in the on-call rotation for staffing needs.

Responsibilities

• Warmly greet and assist residents, families, and visitors upon arrival
• Professionally answer and direct incoming calls to appropriate departments or individuals
• Respond to general inquiries and provide information about community services and operations
• Coordinate transportation and appointment scheduling for residents
• Manage incoming and outgoing mail, packages, and deliveries
• Perform general office duties, including filing, data entry, transcription, and recordkeeping
• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates
• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals
• Coordinate and support new hire onboarding, including orientation logistics
• Maintain accurate time and attendance records for all staff
• Serve in the on-call rotation for staffing coordination and emergent scheduling issues
• Act as a mentor to new team members, providing guidance and support during their first 90 days
• Participate in resident care meetings and interdisciplinary discussions
• Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards
• Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition
• Assist with hospitalization records and readmission processes
• Provide direct care support to residents as needed
• Ensure safety, privacy, and dignity of residents at all times
• Monitor and manage inventory of medical and office supplies
• Participate in emergency response and follow established protocols
• Attend required staff meetings, trainings, and continuing education as mandated
• Maintain strict confidentiality regarding residents, staff, and community operations
• Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service
• Perform additional duties as assigned

Requirements