Wellness Coordinator

About This Role

This Wellness Coordinator position at Scenthound focuses on selling memberships and providing exceptional service to customers. The role is ideal for a goal-oriented team member with a passion for sales and customer service, who is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover.

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads
• Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations
• Resolve customer concerns
• Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Requirements

• Sales experience and confidence (membership sales are highly valued)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness
• Reliable transportation
• Willingness to work in a smoke-free environment
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
• Tips
• Sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid vacation
• Complimentary service membership