Wellness Coordinator

About This Role

Working as a Wellness Coordinator, you will often be the first impression of Precision Wellness, playing a significant role in making the client experience clear, calm, and personal from the initial contact. This position involves creating a warm, polished, and highly organized guest experience, supporting the team, and ensuring each client feels welcomed, cared for, and confident in their next steps.

Responsibilities

• Create a warm, polished, and highly organized guest experience
• Protect the flow of the day, supporting the team
• Help each client feel welcomed, cared for, and confident in what comes next
• Welcome guests with warmth, gratitude, and professionalism
• Answer calls, texts, and messages with clarity and care
• Help guests understand services, memberships, scheduling options, and next steps
• Support check-in and check-out flow with accuracy and efficiency
• Create a front desk environment that feels calm, clean, and inviting
• Coordinate appointments with attention to provider fit, timing, and service flow
• Support rebooking, membership visits, and continuity of care
• Help prevent scheduling errors, gaps, and unnecessary confusion
• Communicate clearly with providers and team members throughout the day
• Anticipate needs and solve small issues before they become bigger ones
• Assist clients with questions about services, appointments, memberships, and policies
• Complete data entry and booking updates accurately
• Support daily operational tasks that keep the front desk organized and efficient
• Adapt quickly when the day shifts, while staying calm and professional
• Help create a guest experience that is thoughtful, personal, and red carpet

Requirements

• Warm and positive presence
• Empathy and emotional awareness
• Professionalism and strong personal accountability
• Proactive, service-minded energy
• Ability to stay calm, kind, and clear under pressure
• Strong verbal and written communication
• Excellent active listening and professional phone etiquette
• Organization and time management
• Comfort managing calendars, bookings, and multiple priorities at once
• Technical confidence with scheduling software, Microsoft Office, and data entry
• Adaptability in a fast-moving environment
• Attention to detail and follow-through
• Dependability and the ability to work independently when needed

Benefits

• Work that matters
• Hospitality and professionalism go hand in hand