About This Role
This supervisory role supports the Athletics Manager in the operations, growth, and business objectives of designated studios within The Aster LA & Fitness team. The coordinator oversees the Club's Yoga, Pilates, and Tai Chi offerings, with extended responsibility for overall operation, member experience, and programming throughout the Club. The position combines technical expertise, direct member service, team supervision, programming, and business development, focusing on delivering a luxury-level member experience.
Responsibilities
- Deliver a consistently elevated, personalized, and highly attentive member experience throughout every interaction
- Know members, understand their interests and goals, and create meaningful personal connections that increase engagement with the Studio and Club
- Anticipate member needs and resolve service issues quickly, professionally, and with appropriate follow-through
- Ensure instructors, trainers, coaches, and other Studio personnel understand that hospitality, recognition, presentation, and personal attention are fundamental components of service delivery
- Maintain an active and visible presence in the Studio rather than relying solely on transactional or administrative interaction with members
- Identify opportunities to exceed expectations through thoughtful personal attention, introductions, recommendations, follow-up, and recognition of individual member preferences
- Protect member privacy and demonstrate professional discretion at all times
- Support the Studio Manager in executing programming for the assigned Studio(s)
- Maintain current expertise in relevant disciplines, techniques, equipment, industry developments, and member expectations
- Personally provide classes, private training, coaching, treatments, or other Studio services consistent with qualifications and the Studio operating model
- Support the development of compelling classes, workshops, events, private services, and experiences that distinguish The Aster LA from traditional fitness facilities
- Promote participation and proactively introduce members to appropriate Studio programs and services
- Monitor participation, utilization, member response, and program effectiveness and communicate opportunities for improvement to the Studio Manager
- Maintain high standards of instruction, hospitality, safety, presentation, preparedness, and professionalism
- Support the Studio Manager in operating the Studio as a business unit, understanding its revenue, expenses, labor productivity, participation, utilization, and financial objectives
- Execute established strategies designed to improve participation, profitability, productivity, and member value
- Maintain accurate operational information and assist with reporting on participation, revenue, labor, expenses, and other Studio performance measures
- Support scheduling, administrative functions, inventory management, purchasing, expense control, and other daily operating requirements
- Maintain regular oversight of equipment, supplies, furnishings, and Studio conditions
- Immediately communicate maintenance, cleanliness, safety, equipment, or presentation deficiencies and follow through until resolved
- Identify opportunities for additional revenue, improved utilization, operational efficiency, and stronger member participation
- Provide visible leadership during assigned shifts and maintain consistent execution of Studio and Club standards
- Reinforce a service culture in which technical excellence is combined with luxury hospitality and individualized member attention
- Support the Manager with performance evaluations, coaching, and feedback by sharing observations and communicating personnel-related concerns as appropriate
- Provide operational support with recruiting, onboarding, scheduling, and the ongoing development of instructors, trainers, coaches, and other assigned personnel, escalating performance or personnel concerns to the Manager as needed
- Maintain appropriate documentation related to certifications, training, attendance, performance, and policy compliance
- Support the development of a capable Studio team that expands program capacity while allowing the coordinator to dedicate progressively greater attention to supervision, member relationships, service excellence, and Studio growth
- Ensure compliance with Club policies and applicable certification, safety, operating, and regulatory requirements
- Work collaboratively with the Membership team to position Athletics and Studio programming as an important component of The Aster LA membership proposition
- Develop relationships with current members that increase participation, satisfaction, loyalty, and retention
- Participate, as scheduled, in prospect tours, demonstrations, orientations, trial experiences, and membership events
- Communicate Studio offerings with confidence and enthusiasm and help prospective members understand the breadth and quality of The Aster LA athletic experience
- Support programming and experiences that provide prospective members with compelling reasons to join the Club
- Recognize opportunities to introduce members to additional Studios, programs, instructors, and Club experiences
- Understand that every member and prospect interaction can contribute to retention, referral, reputation, and new-member acquisition
- Collaborate effectively with other Studio Coordinators, Studio Managers, Membership, Marketing, Food & Beverage, Events, Housekeeping, Engineering, and Club leadership
- Encourage members to experience the complete breadth of Athletics & Fitness rather than limiting participation to a single Studio
- Support Club-wide programs, events, activations, and member initiatives as assigned
- Maintain awareness of the broader Club experience and communicate conditions or service deficiencies requiring attention, even when outside the coordinator’s immediate Studio
- Contribute actively to the energy, culture, community, and hospitality of The Aster LA
Requirements
- Professional certification or demonstrated expertise appropriate to the assigned Studio; required certifications are identified by Studio assignment
- Experience in fitness, wellness, athletics, hospitality, private clubs, or another service-intensive membership environment
- Demonstrated ability to personally deliver high-quality services within the coordinator’s assigned discipline when required
- Strong understanding of luxury hospitality, personalized service, and relationship-based member engagement
- Ability to supervise, coach, and motivate instructors, trainers, coaches, and other team members
- Working knowledge of scheduling, operational administration, basic financial performance measures, and productivity management
- Service-driven, entrepreneurial, curious, and forward-thinking approach to the business
- Strong organizational, communication, leadership, and interpersonal skills
- Ability to establish priorities, delegate responsibilities, solve problems, and follow through on commitments
- Professional, confident, approachable demeanor with the ability to engage members, prospects, colleagues, and Club leadership
- High attention to detail and an instinct for identifying service or presentation issues before they negatively affect the member experience
- Flexibility to work evenings, weekends, holidays, and Club events based on business requirements
Nice to have:
- Prior supervisory or team leadership experience
Physical Requirements
- Work is primarily performed within fitness, wellness, athletic, office, and other Club environments
- Ability to move throughout the Club to supervise operations, interact with members, and participate in meetings and events
- Physical requirements vary based upon Studio assignment and the classes, training, treatments, or activities personally performed
- May require prolonged standing or walking, bending, demonstrating exercises, and lifting or moving equipment appropriate to the assigned discipline
- Requires appropriate visual acuity, mobility, and ability to communicate effectively with members and employees
About the Company
The Aster LA & Fitness team supports the operations, growth, and business objectives of designated studios. The Studio Coordinator is a Club supervisor first and may be scheduled to provide broader Athletics supervision, operational coverage, or support for Club priorities.