This supervisory role supports the Athletics Manager in the operations, growth, and business objectives of designated studios within The Aster LA & Fitness team. The coordinator oversees the Club's Yoga, Pilates, and Tai Chi offerings, with extended responsibility for overall operation, member experience, and programming throughout the Club. The position combines technical expertise, direct member service, team supervision, programming, and business development, focusing on delivering a luxury-level member experience.
Responsibilities
Deliver a consistently elevated, personalized, and highly attentive member experience throughout every interaction
Know members, understand their interests and goals, and create meaningful personal connections that increase engagement with the Studio and Club
Anticipate member needs and resolve service issues quickly, professionally, and with appropriate follow-through
Ensure instructors, trainers, coaches, and other Studio personnel understand that hospitality, recognition, presentation, and personal attention are fundamental components of service delivery
Maintain an active and visible presence in the Studio rather than relying solely on transactional or administrative interaction with members
Identify opportunities to exceed expectations through thoughtful personal attention, introductions, recommendations, follow-up, and recognition of individual member preferences
Protect member privacy and demonstrate professional discretion at all times
Support the Studio Manager in executing programming for the assigned Studio(s)
Maintain current expertise in relevant disciplines, techniques, equipment, industry developments, and member expectations
Personally provide classes, private training, coaching, treatments, or other Studio services consistent with qualifications and the Studio operating model
Support the development of compelling classes, workshops, events, private services, and experiences that distinguish The Aster LA from traditional fitness facilities
Promote participation and proactively introduce members to appropriate Studio programs and services
Monitor participation, utilization, member response, and program effectiveness and communicate opportunities for improvement to the Studio Manager
Maintain high standards of instruction, hospitality, safety, presentation, preparedness, and professionalism
Support the Studio Manager in operating the Studio as a business unit, understanding its revenue, expenses, labor productivity, participation, utilization, and financial objectives
Execute established strategies designed to improve participation, profitability, productivity, and member value
Maintain accurate operational information and assist with reporting on participation, revenue, labor, expenses, and other Studio performance measures
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Support scheduling, administrative functions, inventory management, purchasing, expense control, and other daily operating requirements
Maintain regular oversight of equipment, supplies, furnishings, and Studio conditions
Immediately communicate maintenance, cleanliness, safety, equipment, or presentation deficiencies and follow through until resolved
Identify opportunities for additional revenue, improved utilization, operational efficiency, and stronger member participation
Provide visible leadership during assigned shifts and maintain consistent execution of Studio and Club standards
Reinforce a service culture in which technical excellence is combined with luxury hospitality and individualized member attention
Support the Manager with performance evaluations, coaching, and feedback by sharing observations and communicating personnel-related concerns as appropriate
Provide operational support with recruiting, onboarding, scheduling, and the ongoing development of instructors, trainers, coaches, and other assigned personnel, escalating performance or personnel concerns to the Manager as needed
Maintain appropriate documentation related to certifications, training, attendance, performance, and policy compliance
Support the development of a capable Studio team that expands program capacity while allowing the coordinator to dedicate progressively greater attention to supervision, member relationships, service excellence, and Studio growth
Ensure compliance with Club policies and applicable certification, safety, operating, and regulatory requirements
Work collaboratively with the Membership team to position Athletics and Studio programming as an important component of The Aster LA membership proposition
Develop relationships with current members that increase participation, satisfaction, loyalty, and retention
Participate, as scheduled, in prospect tours, demonstrations, orientations, trial experiences, and membership events
Communicate Studio offerings with confidence and enthusiasm and help prospective members understand the breadth and quality of The Aster LA athletic experience
Support programming and experiences that provide prospective members with compelling reasons to join the Club
Recognize opportunities to introduce members to additional Studios, programs, instructors, and Club experiences
Understand that every member and prospect interaction can contribute to retention, referral, reputation, and new-member acquisition
Collaborate effectively with other Studio Coordinators, Studio Managers, Membership, Marketing, Food & Beverage, Events, Housekeeping, Engineering, and Club leadership
Encourage members to experience the complete breadth of Athletics & Fitness rather than limiting participation to a single Studio
Support Club-wide programs, events, activations, and member initiatives as assigned
Maintain awareness of the broader Club experience and communicate conditions or service deficiencies requiring attention, even when outside the coordinator’s immediate Studio
Contribute actively to the energy, culture, community, and hospitality of The Aster LA
Requirements
Professional certification or demonstrated expertise appropriate to the assigned Studio; required certifications are identified by Studio assignment
Experience in fitness, wellness, athletics, hospitality, private clubs, or another service-intensive membership environment
Demonstrated ability to personally deliver high-quality services within the coordinator’s assigned discipline when required
Strong understanding of luxury hospitality, personalized service, and relationship-based member engagement
Ability to supervise, coach, and motivate instructors, trainers, coaches, and other team members
Working knowledge of scheduling, operational administration, basic financial performance measures, and productivity management
Service-driven, entrepreneurial, curious, and forward-thinking approach to the business
Strong organizational, communication, leadership, and interpersonal skills
Ability to establish priorities, delegate responsibilities, solve problems, and follow through on commitments
Professional, confident, approachable demeanor with the ability to engage members, prospects, colleagues, and Club leadership
High attention to detail and an instinct for identifying service or presentation issues before they negatively affect the member experience
Flexibility to work evenings, weekends, holidays, and Club events based on business requirements
Nice to have:
Prior supervisory or team leadership experience
Physical Requirements
Work is primarily performed within fitness, wellness, athletic, office, and other Club environments
Ability to move throughout the Club to supervise operations, interact with members, and participate in meetings and events
Physical requirements vary based upon Studio assignment and the classes, training, treatments, or activities personally performed
May require prolonged standing or walking, bending, demonstrating exercises, and lifting or moving equipment appropriate to the assigned discipline
Requires appropriate visual acuity, mobility, and ability to communicate effectively with members and employees
About the Company
The Aster LA & Fitness team supports the operations, growth, and business objectives of designated studios. The Studio Coordinator is a Club supervisor first and may be scheduled to provide broader Athletics supervision, operational coverage, or support for Club priorities.