Wellness Coordinator

About This Role

This role as a Wellness Coordinator provides an exceptional environment in spa, fitness, and retail to enhance the guests' visit. The coordinator schedules treatments, meets and greets guests, sells merchandise, and checks on fitness areas. It suits a candidate with customer service experience in hospitality, spa and wellness, or retail.

Responsibilities

• Provide an exceptional environment in spa, fitness, and retail to enhance guests' visits
• Schedule treatments
• Meet and greet guests
• Sell merchandise
• Check on fitness areas
• Maintain the Spa and Fitness Center areas in a spotless condition
• Maintain the common areas of the spa in between appointments
• Possess knowledge of all aspects of the treatments and the ability to recommend and suggestive sell
• Process spa reservations and billing
• Meet and greet all guests as they arrive and depart from their treatments
• Support all aspects of retail: guest assistance, product display, suggestive selling, and merchandising
• Handle guest complaints or problems immediately, ensuring guest satisfaction
• Communicate all of the above to management to ensure communication to all necessary departments
• Use good judgment and maintain discretion and diplomacy while performing job duties
• Participate in all designated programs, meetings, and training

Requirements

• Previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry
• Ability to work in a fast-paced environment with an outgoing team
• Possess excellent communication style and skills

About the Company

The Lodge at Primland, Auberge Collection, is a majestic year-round mountain retreat located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, offering myriad outdoor adventure experiences. Resort amenities include a championship-caliber Highland Course, a full-service wellbeing retreat with an indoor pool and hot tub, a state-of-the-art fitness center, a theater, a game room, a fully equipped observatory with an on-site astronomy team, an exceptional culinary program with five distinct farm-to-table experiences, and thrill-seeking outdoor adventure programming. Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs with 30 one-of-a-kind properties. Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports, founded in 1969 and headquartered in Houston, Texas.