Wellness Coordinator

About This Role

This coordinator role focuses on helping guests at a wellness retreat achieve their goals through personalized membership paths. It involves understanding individual needs, presenting suitable options, and guiding guests through their wellness journey.

Responsibilities

• Lead personalized consultations to understand each guest’s wellness goals
• Present tailored membership options and guide guests through their next steps
• Promote the therapeutic and wellness benefits of massage therapy, skin therapy, and wellness therapies
• Support daily Retreat operations including transactions, transitions, wellness therapies, and front desk excellence
• Demonstrate excellent phone etiquette with an upbeat tone and strong articulation
• Collaborate with therapists and team members to ensure a seamless, elevated experience

Requirements

• 0-3 years of experience in sales, guest services, or a wellness-focused environment
• Natural ability to connect, listen, and inspire trust
• Proficient with basic computer software and quick to learn new systems
• Fast learner with a positive and energetic demeanor
• Strong critical thinking skills, especially in resolving customer conflicts
• Thrives in collaborative team settings

Benefits

• Flexible scheduling
• Growth opportunities
• Paid training
• Employee discounts
• Digital workspace
• Stunning retreats
• Commission and bonus opportunities
• Paid time off

Important Details

• Schedule: 6–8-hour day and evening shifts, minimum one weekend shift (Saturday or Sunday)
• Employment type: full and part-time positions available

Application Process

• State your schedule availability, noting that a weekend day is required

About the Company

Heights Wellness Retreat is a sanctuary dedicated to nurturing guests' journeys and team members’ personal and professional growth. They believe wellness is the catalyst for transformation and that it starts from within.