Wellness Coordinator

About This Role

Working as a Wellness Coordinator at The Joint Chiropractic involves being the first point of contact for patients, providing excellent customer service, and driving sales of memberships and treatment packages. The role suits an enthusiastic, results-driven individual who can actively promote wellness plans and educate patients on the benefits of routine chiropractic care.

Responsibilities

• Actively promote and sell The Joint Chiropractic’s Wellness Plans and Visit Packages to new and existing patients, aligning them with treatment plans recommended by chiropractors
• Use persuasive sales skills to educate and convert patients to affordable membership options and treatment packages
• Achieve individual sales goals by proactively engaging with patients and offering personalized care options
• Greet patients with enthusiasm, ensuring they feel welcome and appreciated
• Build rapport and establish lasting relationships with patients
• Share personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care
• Maintain a clean and organized clinic, ensuring inventory is stocked and the workplace is ready for patients
• Manage the patient flow through the clinic, ensuring a smooth and efficient experience
• Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate
• Assist patients in completing necessary paperwork and ensure all forms are processed correctly
• Manage incoming calls, answering questions, and scheduling appointments as needed
• Maintain patient records with attention to detail, ensuring confidentiality and accuracy
• Participate in marketing and sales initiatives designed to attract new patients to the clinic
• Collaborate with the team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business

Requirements

• Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment preferred
• High school diploma or equivalent
• Positive, upbeat attitude with a passion for helping others and driving sales
• Strong sales abilities, confident in presenting and closing memberships and service packages
• Willingness to learn, grow, and contribute to a high-performing sales culture
• Ability to work weekends and evenings as needed
• Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office
• Expectation of flexibility for location change on a day-by-day or week-by-week basis
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment