This role drives member retention and health engagement by delivering new member uFit orientations, providing fitness floor support, and building authentic relationships. The position maintains a clean, safe exercise environment and collaborates with membership staff to support new member wellness journeys in alignment with YMCA values.
Responsibilities
Perform new member uFit sessions in accordance with YMCA of Northwest North Carolina protocol, including instructing members in training procedures and exercise techniques
Provide individual supervision and encouragement during new members’ uFit sessions
Track new members in their wellness program and schedule follow up appointments
Assist all members on equipment, answering questions and demonstrating proper use
Ensure health/medical consent form is properly completed prior to a scheduled appointment; ask member about any health concerns as they may be related to exercise program recommendations
Remain alert to the overall activity in the wellness center, enforcing wellness center policies and guidelines
Maintain a clean and safe exercise environment, including eliminating floor clutter, wiping down equipment and organizing weights to reduce potential hazards
Report equipment problems to Wellness Director and place “out of service” signs according to YMCA of Northwest North Carolina protocol
Know and follow YMCA of Northwest North Carolina and facility-specific risk management and emergency procedures
Refrain from endorsing or encouraging unproven “fad” regimens; refrain from diagnosing injuries, offering medical advice and dispensing or endorsing any and all commercial health products, especially nutritional supplements, vitamins, performance enhancing substances and pain relievers
Communicate daily with Member Experience Representative regarding new member uFit appointments; schedule new member uFit appointments and determine next steps to reschedule missed appointments
Understand how the Wellness Department partners with the Membership Department to offer a safe and seamless connection to new members
Motivate and educate members in leading healthy lifestyles; develop wellness plans for various fitness levels and populations
Build authentic personal relationships with members, volunteers and co-workers; help members and volunteers connect with one another and the YMCA
Be readily available to assist members and answer questions
Listen actively and respond to members in a professional, timely manner
Address concerns and complaints quickly and effectively
Be knowledgeable about all program areas and share information with members
Take professional initiative to promote programs, personal training, boot camps, classes and clinics during encounters with members
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Demonstrate effectiveness in team building
Show understanding of individual and group dynamics
Encourage everyone to be a full participant in the activity
Display ease and comfort with people of different backgrounds and abilities
Seek out and include others in order to gather their points of view
Be able to articulate the role and importance of volunteers and be informed about volunteer opportunities
Provide members with opportunities to increase their involvement with the Y, moving them from casual to connected to committed relationships
Incorporate YMCA values of caring, honesty, respect, responsibility and faith into all aspects of the position to ensure YMCA values are integrated into our culture and programs
Demonstrate an active interest in enhancing current skills and learning new ones
Take advantage of multiple learning resources (classes, books, mentors, professional interest groups, formal education, etc.)
Maintain accreditations and certifications, if applicable
Keep apprised of developments and advances in the wellness field
Keep apprised of developments within the YMCA by attending meetings, workshops and reading relevant communications
Requirements
Working knowledge of exercise techniques, wellness program planning, and proper fitness equipment operation across diverse populations and physical capabilities
Exceptional customer service, active listening, and interpersonal skills to engage diverse members, build rapport, and handle member feedback professionally
High school diploma or general education degree (GED) required; college degree preferred (exercise science, physical education, exercise psychology or related field); or one to three months related experience and/or training; or equivalent combination of education and experience
Computer skills and the ability to learn appropriate computer programs related to the position
Excellent customer service skills
Strong member engagement skills; outgoing personality and a desire to be helpful to others
Current certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire
Other YMCA-required training and certifications, as applicable
Frequently required to stand and walk across the wellness center floor for the majority of a shift, with frequent pushing, pulling, balancing, bending, twisting, squatting, and kneeling
Exercise physical agility to adjust machinery and set up training gear; frequently lift objects up to 20 pounds and occasionally lift or move equipment/weights weighing up to 50 pounds
Continuous visual and auditory acuity required to monitor member movement, detect improper equipment use, observe physical distress, and respond swiftly to emergencies
Important Details
Schedule: flexibility based on branch needs
About the Company
Our Association's mission is “Helping all people reach their God-given potential in spirit, mind, and body.”
