About This Role
This role focuses on helping agency consumers access essential community services such as medical, psychological, vocational, and food assistance. The Wellness Coach develops referral networks, provides direct referrals, and follows up to ensure consumers receive the support they need.
Responsibilities
- Provide case management to an assigned caseload
- Develop and monitor individual support plans in collaboration with agency consumers
- Assist agency consumers with problem-solving and crisis intervention
- Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary
- Act as an advocate for consumers as appropriate; encourage and support self-advocacy
- Identify any problems in daily living skills; provide hands-on assistance and/or referral in addressing problems in daily living skills
- Provide supportive counseling to agency consumers as needed
- Conduct regular home visits and hospital visits, as necessary
- Maintain a strong working relationship with all therapeutic support services to ensure the best quality of care
- Document all services in compliance with agency standards
- Assist with moves with consumers and staff, including lifting, packing, and cleaning
- Work as a member of the social service team in the development of off-site recreation, socialization, educational, and skill-building activities with a view towards community inclusion and integration
- Act as a liaison to community-based services and groups including civic, social service, government, and business organizations
- Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings, and trainings
- Adhere to the on-call cell phone system to facilitate crisis intervention, emergencies, and other situations that require immediate action
- Perform other duties as assigned
Requirements
- Bachelor's Degree required
- Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint, and Windows Operating System
Nice to have:
experience with individuals with mental illness, substance use issues, and/or a history of homelessness preferred
- Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred
- Experience in a scattered site setting strongly preferred
- Experience or training in peer counseling or advocacy preferred
- Bilingual English/Spanish speaking preferred
About the Company
S:US believes in fostering a culture built on core values of respect, integrity, support, maximizing individual potential, and continuous quality improvement. The company invests in its employees through health and wellness resources, generous PTO, and professional development.
