Wellness Coach

About This Role

This coaching role focuses on delivering excellent customer service to all members, guests, and program participants. The Wellness Coach creates a welcoming atmosphere, facilitates connections, provides inspiration and support, and helps with exercise equipment and workout plans to enhance member retention. Every position at the YMCA upholds the organization's values and mission and enforces policies and procedures.

Responsibilities

• Ensure that equipment and cleaning checklists for wellness equipment and supplies are completed during the shift
• Complete required facility rounds, checking all wellness areas
• Ensure proper implementation of wellness policies and procedures
• Assist leadership with wellness events at the YMCA as needed
• Support the recruitment and retention of members by implementing wellness strategies
• Promote wellness programs during interactions with existing and potential members
• Enforce YMCA policies, rules, regulations, and procedures, including emergency and safety procedures
• Perform other duties as assigned

Requirements

• Must be at least 16 years of age or older
• Obtain required YUSA trainings within 90 days
• CPR and First Aid Certification within 90 days of hire
• Attention to detail, with a consistently high level of responsiveness and follow-up
• Ability and patience to instruct classes while using effective communication and human relations skills to handle situations with people of all socioeconomic levels
• Exceptional communication and customer service skills
• Must be a self-starter and able to work independently
• Ability to constantly and quickly move to various locations in and around the entire facility
• Be able to lift 25 pounds or more
• Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
• Ability to stand for long periods of time
• Bend or stoop to reach various height levels

Benefits

• Free YMCA Membership
• Career Development & Training Opportunities
• Free and Reduced-Price Child Care
• Excellent Work-Life Balance

Important Details

• Schedule: Open availability (opening, closing, and weekends)

About the Company

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, it engages more than 100,000 people to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back. It operates through seven YMCAs, dozens of program sites, and YMCA Camp Watia, and is the state’s largest provider of licensed school-age childcare, serving more than 1,000 children a day. Its core values are caring, honesty, respect, and responsibility, and it is committed to being an organization that addresses social constraints.