This role involves managing wedding inquiries from initial contact through post-event follow-up, ensuring each couple's vision is brought to life. It suits a professional with a strong background in hospitality and event planning, capable of handling sales, detailed coordination, and on-the-day execution.
Responsibilities
Manage wedding inquiries from initial contact through signed contract, planning, execution, and post-event follow-up
Respond to new wedding leads promptly and professionally, aiming for initial contact within one business hour during normal business hours
Conduct discovery conversations to understand each couple’s vision, priorities, guest count, budget, preferred dates, style, and decision-making process
Qualify opportunities and recommend resort venues, packages, accommodations, menus, and experiences that best fit each couple
Create customized proposals that clearly communicate pricing, inclusions, venue options, food and beverage offerings, lodging opportunities, and resort amenities
Maintain consistent and personalized follow-up through phone calls, emails, virtual meetings, tours, and planning appointments
Manage Wedding Supplier Websites with up-to-date photos, videos, promotions, venue information, pricing, and exciting updates for sites like WeddingWire.com, TheKnot.com, and local publications
Address objections, negotiate within approved guidelines, and confidently ask for the business
Meet or exceed established wedding revenue, conversion, activity, and booking goals
Reengage past inquiries and pursue opportunities for need dates, seasonal periods, and short-term wedding business
Serve as the couple’s primary resort contact throughout the complete planning process
Establish and maintain a comprehensive planning timeline for each wedding
Conduct formal planning meetings at appropriate intervals based on the event date and complexity
Guide couples through decisions related to ceremony arrangements, reception flow, menus, beverage service, room setup, timelines, décor, entertainment, guest accommodations, and resort logistics
Provide clear planning deadlines and ensure required selections, documents, deposits, and final details are received on time
Assist clients in developing a realistic and detailed wedding-day timeline
Prepare complete, accurate, and operationally clear Banquet Event Orders for all wedding-related functions
Create BEOs for ceremonies, receptions, rehearsals, rehearsal dinners, welcome events, brunches, gift openings, and other contracted activities
Document all relevant details
Conduct or lead internal BEO meetings, pre-convention meetings, and wedding detail reviews
Present wedding details clearly to Banquets, Culinary, Audio-Visual, Housekeeping, Engineering, Reservations, Front Desk, Security, Transportation, and other participating departments
Millions of jobs, with real people getting hired every day
Coordinate and lead wedding rehearsals when included in the resort’s services
Serve as the primary resort contact for the couple on the wedding day
Maintain accurate estimates of wedding revenue throughout the sales and planning process
Track deposits, payment schedules, minimums, guarantees, upgrades, and added services
Confirm final attendance guarantees and communicate them to the appropriate departments by established deadlines
Requirements
Two or more years of hospitality sales, wedding sales, catering sales, wedding planning, event management, or related experience preferred
Experience within a full-service resort, hotel, convention property, destination venue, country club, or upscale event environment strongly preferred
Demonstrated experience managing weddings or complex social events from initial inquiry through execution
Proven ability to build relationships, present confidently, negotiate, and close business
Working knowledge of wedding ceremonies, receptions, banquet service, food and beverage operations, guestroom blocks, event timelines, and vendor coordination
Strong understanding of the relationship between sales commitments and operational execution
Important Details
Schedule: driven by client appointments, planning needs, rehearsals, and wedding events; regular evening and weekend availability required, particularly during peak wedding season; holiday availability may also be required based on scheduled events
Physical requirements: walking throughout the resort, conducting extended property tours, navigating indoor and outdoor venues, standing for extended periods during events, and remaining active during setup and execution; may require moving or handling light event materials and responding quickly between multiple resort locations
About the Company
This position works in a full-service destination resort environment and requires regular interaction with prospective clients, wedding couples, families, vendors, resort guests, and internal departments.
