About This Role
This role is centered on building strong relationships with couples and their families to ensure their special day unfolds seamlessly. As a Wedding Coordinator, you will be responsible for personalizing events and coordinating all aspects from initial contact through to the celebration itself.
Responsibilities
- Create the experience by working with the wedding party to personalize their event, including designing table settings and linens
- Set up and lay out the ceremony, yard decor, dining, and reception areas
- Coordinate with vendors and clients to establish a timeline for the event
- Decorate or provide needed details to personalize the bridal suite, groom's room, and all other same-day work
- Handle flowers on centerpieces and set up details such as the head table, sign-in table, cake table, and ceremony decor
- Manage all personal items clients bring in for the wedding day set up
- Execute all paperwork in a timely and correct manner to ensure team success
- Conduct tastings to establish the menu for events, working with clients to make choices within their budget and expectations
- Provide additional client communications as needed to ensure a successful event and client satisfaction, including responding to all client inquiries within 24 hours and conducting a final check-in meeting within 30 days of the event
- Work with Venue Assistants, communicating the event plan for set up and successful implementation
- Demonstrate a "figure it out mentality" in problem-solving, actively assisting, de-escalating, and taking control of situations to increase client experience while adhering to Superstition Manor policies
- Assist in any way needed as an individual and team member to guarantee the successful completion of events at Superstition Manor, showing up with a positive attitude, a team player mentality, and putting the client first
Requirements
- Great communication skills, including the ability to listen and understand the needs of prospects and clients
- Passion for helping people plan and create their special event
- Strong follow-up skills and ability to work with people through issues and concerns
- Willing and able to train and work with reporting staff
- Enjoys working as a team to accomplish company and client objectives
- Able to accomplish basic math and writing skills needed to write up contracts
- Good with fast-paced and at times stressful situations
- Comfortable communicating on the phone, email, and text
- Able to complete needed documentation in the Bright Venue system
- Presentation skills needed to explain and promote the unique benefits of Superstition Manor and its services
