About the role
Recruiter: The Legends Agency
Job Ref: Webstore Sales Consu..
Date posted: Friday, September 4, 2026
Location: Johannesburg, South Africa
Salary: Market-related
SUMMARY: The Webstore Sales Consultant supports customers throughout their online shopping journey, from product selection and quotation requests to cart creation, payment, and order completion.
POSITION INFO: Webstore Sales Consultant - Northriding, Johannesburg Join an online sales team as a Webstore Sales Consultant supporting customers through their purchasing journey and converting sales opportunities . About Our Client The client operates a retail Webstore that sells products online to customers . It offers online shopping, order processing, and customer support services . The Role: Webstore Sales Consultant The Webstore Sales Consultant supports customers throughout their online shopping journey, from product selection and quotation requests to cart creation, payment, and order completion . The role exists to guide customers and proactively convert opportunities generated through abandoned orders, failed payments, saved quotations, and new leads . Main focus areas include delivering customer service, converting sales, and maintaining accurate order information . Key Responsibilities Bring relevant sales, retail, customer service, call centre, or eCommerce experience if available . Assist customers by telephone, email, and WhatsApp with product selection and online purchasing . Create quotations and online shopping carts on behalf of customers . Guide customers through ordering, payment, and checkout processes . Respond promptly and professionally to new leads . Follow up on abandoned orders, failed payments, and saved quotations to improve conversion . Understand customer needs, recommend suitable solutions, and overcome objections . Maintain accurate customer, quotation, and order information while working towards agreed targets . About You Matric / Grade 12 qualification . Excellent verbal and written communication skills and professional telephone etiquette . Strong computer literacy and ability to learn products, systems, and processes quickly . High attention to detail . Strong persuasion, negotiation, and objection-handling skills . Confident, resilient, self-motivated, organised, and accountable . Previous sales, retail, customer service, call centre, or eCommerce experience preferred .
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