About This Role
This role supports the planning, execution, and optimization of webinar programs that drive customer engagement and support global marketing campaigns. You will partner with webinar managers, campaign teams, speakers, and other stakeholders to build and deliver high-quality live and on-demand webinar experiences. Success in this position requires strong attention to detail, excellent organizational skills, and a commitment to providing a seamless attendee experience.
Responsibilities
- Build and configure live and on-demand webinar programs within ON24, including registration pages, forms, confirmation and reminder communications, event consoles, engagement tools, and follow-up assets
- Create and update webinar landing pages using approved templates while ensuring content accuracy, branding consistency, accessibility compliance, and mobile responsiveness
- Coordinate with speakers, producers, campaign teams, and stakeholders to manage event details, deadlines, rehearsals, and launch readiness
- Perform end-to-end quality assurance checks on registration flows, communications, event settings, tracking links, and attendee experiences before promotion and event launch
- Support live webinar delivery by assisting with rehearsals, speaker preparation, event monitoring, troubleshooting, and attendee engagement
- Publish webinar recordings and on-demand experiences and complete post-event activities, including attendee exports, data validation, asset updates, and campaign handoffs
- Maintain webinar schedules, process documentation, build checklists, and reusable templates while proactively identifying and communicating risks
- Generate and analyze ON24 reports to summarize registration, attendance, engagement, and conversion metrics and provide recommendations for future webinar improvements
- Collaborate with global marketing teams to ensure webinar programs align with campaign objectives and execution timelines
- Contribute to continuous improvement of webinar operations processes, tools, and best practices
Requirements
- 1–3 years of experience in webinar operations, digital marketing, campaign execution, or related field, including internships or equivalent hands-on experience
- Hands-on experience building webinar programs, events, or registration experiences within ON24
- Experience creating and testing landing pages, registration forms, and attendee communications
- Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
- Exceptional attention to detail and commitment to delivering high-quality customer experiences
- Excellent written and verbal communication skills
- Ability to collaborate effectively with cross-functional teams and stakeholders in a global environment
- Demonstrated problem-solving and troubleshooting capabilities
- Relevant education, training, or equivalent professional experience in marketing, communications, business, or related discipline
Nice to have:
- Experience with Marketo or a comparable marketing automation platform
- Experience supporting live virtual events and publishing on-demand webinar content
- Familiarity with CRM platforms and marketing data management practices
- Knowledge of B2B marketing programs, campaign execution, and customer engagement strategies
- Experience analyzing webinar performance metrics and providing actionable insights
- Exposure to global marketing operations and cross-functional collaboration
Benefits
- Collaborative work environment
- Benefits package
- Bentley Impact Day: take a day off from work to volunteer with an organization of your choice
- Colleague recognition award programs and Bentley Achievers platform
- Commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
Important Details
- Schedule: 40 hours per week, occasional flexibility in work hours to support live events across multiple time zones
- Work format: hybrid in Denver, CO or Philadelphia, PA, or home-based in Boston, MA
- Travel: limited to infrequent travel to Bentley office locations
About the Company
Bentley Systems is an infrastructure engineering software company that provides innovative software to advance the world’s infrastructure. Their industry-leading software solutions are used by professionals and organizations of every size for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
