Web Operations Specialist (German)

About This Role

Working to ensure the smooth operation, performance, and functionality of web-based platforms and services is the core of this specialist role. This involves troubleshooting website issues, assisting customers with web-related inquiries, and optimizing web operations to enhance user experience. The role suits a candidate with a strong understanding of website management, digital platforms, and customer service best practices.

Responsibilities

• Provide bilingual customer support in German and English for web-related issues, including website navigation, account access, and technical troubleshooting
• Monitor website performance, uptime, and security, ensuring seamless user experiences
• Assist customers in troubleshooting login issues, payment processing errors, and other web-based technical concerns
• Collaborate with developers and IT teams to resolve website bugs, outages, and performance issues
• Support content updates, website enhancements, and testing of new features
• Educate customers on web functionalities, account settings, and digital services
• Maintain accurate records of customer interactions, issues, and resolutions
• Stay up to date with web technologies, SEO best practices, and digital trends

Requirements

• High school diploma or equivalent
• Previous experience in web operations, customer support, or IT helpdesk preferred
• Fluency in German and English is required
• Basic understanding of web technologies, CMS platforms, and troubleshooting tools
• Strong communication skills with the ability to explain technical information clearly
• Experience in website performance monitoring, issue resolution, and customer support
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced environment, handling multiple customer inquiries
• Availability to work flexible shifts, including evenings, weekends, and holidays

Benefits

• Career growth opportunities in web operations and digital customer support
• A dynamic and collaborative work environment
• Professional development programs in website management and customer service

About the Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Its diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. Enabled by its global reach, spanning 78,000 experts in 33 countries, and deep industry expertise, TELUS Digital helps over 600 organizations make the customer experience feel effortless. Its solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of its innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.