This role involves shaping how customers interact with the company's online presence, focusing on the design, user experience, and ongoing development of websites. It suits a creative and technically capable individual with a strong understanding of UI/UX design, e-commerce, and modern web design, who can create visually appealing, intuitive, engaging, and easy-to-use digital experiences.
Responsibilities
Design and develop modern, professional, and visually engaging website interfaces with a strong focus on UI/UX and user experience
Take ownership of the visual appearance, usability, and overall customer experience of the website
Create intuitive and user-friendly website layouts, navigation systems, and customer journeys
Design wireframes, prototypes, mockups, and high-fidelity interfaces to develop and communicate design concepts
Create and maintain a consistent visual identity across the website and other digital platforms
Design engaging product pages, category pages, landing pages, promotional pages, and other e-commerce experiences
Improve website layouts and user journeys to make it easier for customers to find products, understand information, and complete purchases
Apply conversion-focused UI/UX principles to improve enquiries, engagement and online sales
Ensure designs are responsive and provide a consistent, high-quality experience across desktop, tablet and mobile devices
Conduct user research, usability testing and competitor research where appropriate to identify areas for improvement
Analyse user behaviour and website performance to identify usability issues and opportunities to improve conversion rates
Continually review and improve the website based on customer behaviour, feedback, analytics and industry trends
Work closely with management to develop new website features and digital experiences based on business objectives
Maintain and continuously improve the existing BigCommerce website
Create and update website pages, product pages, graphics, banners, menus and other digital content
Implement design changes and improvements across the website
Ensure website content, imagery, product information and other customer-facing information is accurate and professionally presented
Work with HTML and CSS where required to implement or refine designs
Identify and resolve website usability, design and functionality issues
Ensure the website remains fast, responsive and easy to use
Develop and implement digital marketing campaigns that support the growth of the business
Plan, create and manage Google Ads/PPC campaigns, monitoring performance and making continual improvements
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Develop and manage email marketing campaigns, including promotional campaigns, customer communications and targeted marketing
Manage and develop the company's social media presence, creating engaging content and campaigns
Design digital marketing materials, including social media graphics, email campaigns, advertisements, promotional banners and landing pages
Assist with SEO, including on-page optimisation, content structure, keyword targeting and website improvements
Use tools such as Google Analytics and Google Ads to monitor website and campaign performance
Analyse customer behaviour, traffic and conversion data to identify opportunities for improving both the website and marketing campaigns
Conduct A/B testing and other forms of testing where appropriate to improve website and campaign performance
Research competitors, industry trends and new digital marketing opportunities
Take ownership of the company's website design and online customer experience
Work closely with management to understand commercial objectives and translate them into effective UI/UX and digital strategies
Bring new ideas and creative concepts to improve the company's online presence
Identify problems with the existing website or customer journey and proactively develop solutions
Balance aesthetic design, usability and commercial performance when making design decisions
Keep up to date with developments in UI/UX, e-commerce, web design and digital marketing
Manage multiple projects and priorities while working to agreed deadlines
Requirements
Proven experience in UI/UX design and web design, ideally within an e-commerce environment
A strong portfolio demonstrating previous UI/UX, website and digital design work
Strong understanding of user-centred design principles and the ability to create intuitive and engaging digital experiences
Experience creating wireframes, prototypes, mockups and high-fidelity UI designs
Strong understanding of responsive web design and designing for desktop, tablet and mobile
Experience using design tools such as Figma, Adobe XD, Photoshop, Illustrator or similar
Experience working with e-commerce websites, ideally BigCommerce, Shopify or similar platforms
Good understanding of HTML and CSS
Understanding of website conversion optimisation and the principles behind effective e-commerce design
Experience with Google Analytics or similar analytics platforms
Practical experience with Google Ads/PPC, email marketing, social media marketing and SEO
Strong understanding of how design, user experience and digital marketing work together to influence customer behaviour and conversions
Strong communication and organisational skills
Excellent attention to detail
Creative, analytical and commercially minded
Able to work independently, take initiative and manage projects from concept through to implementation
Nice to have:
Experience with Shopify or other e-commerce platforms
Benefits
Free parking
On-site parking
UK visa sponsorship
Application Process
Do you live in the UK?
Are you currently authorised to work in the United Kingdom?