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Warranty Service Coordinator

84 Lumber

RemoteFull timeMid levelPosted today
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About the role

Overview:
The coordinator is responsible for assisting store locations, builders, contractors and homeowners with service and customer service activities

Responsibilities:

  • Sourcing product needed to fulfill job requirements
  • Inbound and Outbound phone calls to respond to needs quickly and efficiently
  • Validate material needs with store locations and order if needed
  • Schedule and communication with parties on ETA’s
  • Communications with homeowners to validate information and respond to concerns
  • Continuous updating of in-house software of current standings of events
  • Vendor communications on service requests and debits
  • Complete resolution on issues and concerns and communications to all parties of such

Qualifications:
Computer Skills: POS System, Inventory System, Word Processing Software, Spreadsheet, Vendor Portals and Internet Software

  • Respond to common inquiries or complaints from customers
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Analyze information of critical factors that will affect the resolution
  • Evaluate options correctly and establish priorities
  • Communication skills in phone etiquette and formal one-on-one interactions
  • Problem solver, Sense of Urgency, Ability to meet critical deadlines.
  • Team player, positive attitude, adaptability
  • Consistency
  • Blueprint reading experience
  • Interpret an extensive variety of technical instruction in mathematical or diagram for and deal with several abstract and concrete variables.
  • Construction knowledge

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