Warehouse Supervisor

About This Role

This night shift role involves supervising a team of associates to ensure safe, efficient, and high-quality receiving and put-away operations in a warehouse environment. The supervisor monitors efficiency and quality metrics, assigns work, coaches staff, and addresses operational issues, directly contributing to customer service and operational excellence.

Responsibilities

• Supervise the daily work assignments and performance of Leads and Associates
• Track efficiency and productivity metrics to determine which tasks are behind- and ahead-of-schedule
• Provide hands-on guidance to Associates to ensure that receiving and put away tasks are completed correctly and safely
• Ensure that all warehouse systems are ready and schedule and prioritize the work that each group lead and team of associates will complete
• Track employee attendance and ensure necessary employee headcount to achieve objectives
• Document and provide timely, accountable measures enforcing policy to drive culture
• Monitor continually productivity and quality metrics including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans, among others
• Regularly report on team performance to the Manager, Warehouse Operations
• Determine the productivity or safety issue root cause and direct supervised staff on resolving the issue and maintaining operations
• Promptly and thoroughly document the issue and communicate the root cause and resolution to the Manager, Supervisors, and other internal stakeholders as necessary
• Proactively identify opportunities to improve operations and mitigate risks within supervised team and broader warehouse operations
• Provide input into operational excellence initiatives and ensure that there are implemented correctly within own area
• Conduct performance evaluations and provide one-on-one feedback to encourage Associates’ development
• Identify associates capable of working as group leads
• Create performance improvement plans for staff and administer discipline when necessary
• Participate in the interviewing and selection of new associates and provide trainings during employee onboarding
• Support with trainings during employee onboarding
• Identify process improvement opportunities to develop projects
• Lead one of our safety or VOE related committees

Requirements

• 4-8 years of warehouse experience, preferred
• College degree preferred
• Strong communication and leadership skills
• Spanish, Tagalog, or Punjabi a plus
• Basic knowledge of Microsoft Office

Benefits