Warehouse Operations - Supervisor, Warehouse

About This Role

This supervisory role is responsible for leading and engaging employees at a Logistics Center to achieve productivity, quality, and safety goals. The Warehouse Supervisor oversees a specific shift, focusing on coaching, supporting, and developing the team to ensure efficient and consistent performance. The role also involves collaborating with cross-functional teams to implement continuous improvement initiatives and operational best practices.

Responsibilities

• Build strong relationships with employees through daily interaction and motivation
• Lead daily shift meetings to align the team on priorities and expectations
• Address employee concerns and resolve issues, escalating when needed
• Clearly communicate team goals, performance results, and updates
• Lead and participate in site-wide activities, including social awareness initiatives and employee events
• Facilitate monthly safety committee meetings and foster a safety-first culture
• Lead and participate in site management meetings and employee roundtables
• Foster positive employee relations and support efforts to maintain a union-free workplace
• Understand and communicate shift, customer, and Logistics Center goals
• Execute daily work plans, adjusting workflows as needed to meet targets
• Apply CJ Logistics America's Labor Management Program, including regular performance observations
• Support inventory control and quality assurance by participating in audits
• Provide frontline input on staffing needs to leadership
• Collaborate with leadership on supply management and maintenance scheduling
• Observe, coach, and provide timely performance feedback
• Track and communicate Forklift Operator productivity and quality metrics
• Conduct regular safety observations and participate actively in safety initiatives
• Oversee employee timekeeping and attendance, ensuring payroll compliance
• Promote and implement operational best practices
• Shadow Forklift Operators to understand process execution and identify improvement areas
• Identify training and cross-training needs, and deliver hands-on training as needed
• Perform process quality checks and manage related program activities
• Communicate customer-specific requirements clearly and consistently
• Review operational performance against customer expectations
• Help team members understand their role in supporting broader customer goals and success
• Perform other related job duties as assigned or required

Requirements

• Bachelor’s Degree in Supply Chain Management, Logistics, Business, or a related field is preferred – or equivalent relevant experience
• 1-3 years of experience supervising others
• Proven leadership skills with strengths in organization, communication, and cross-functional teamwork
• Strong commitment to maintaining a safe work environment – exhibiting passion for safety
• Excellent planning, organizational, interpersonal, and verbal/written communication skills with a high level of emotional intelligence
• Foundational skillset in Microsoft Office applications including Excel and Word
• Ability to adapt quickly, manage multiple priorities, and thrive in a high-volume, fast-paced environment
• Strong analytical and problem-solving skills
• Ability to effectively engage with both frontline employees and leadership teams to positively influence culture and drive results

Nice to have:

• Experience operating or overseeing use of Material Handling Equipment (MHE)
• Prior experience utilizing Blue Yonder or Körber WMS systems
• Understanding of warehouse operations with experience in a distribution and/or manufacturing environment

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High-performance culture with a continuous improvement mindset
• Opportunities for advancement!

Important Details

• Schedule: Monday to Friday from 1:30 pm - 10:00 pm (2nd Shift)
• Flexible hours may be required to support deadlines or cross-functional collaboration

About the Company

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, the company helps customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, CJ Logistics prioritizes the wellbeing of the end consumer, its customers and its employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.