Warehouse Operations - Supervisor, Warehouse

About This Role

This supervisory role is responsible for leading and engaging employees at a Logistics Center to achieve productivity, quality, and safety goals. The Warehouse Supervisor oversees a specific shift, focusing on coaching, supporting, and developing the team to ensure efficient and consistent performance. The role also involves collaborating with cross-functional teams to implement continuous improvement initiatives and operational best practices.

Responsibilities

• Build strong relationships with employees through daily interaction and motivation
• Lead daily shift meetings to align the team on priorities and expectations
• Address employee concerns and resolve issues, escalating when needed
• Clearly communicate team goals, performance results, and updates
• Lead and participate in site-wide activities, including social awareness initiatives and employee events
• Facilitate monthly safety committee meetings and foster a safety-first culture
• Lead and participate in site management meetings and employee roundtables
• Foster positive employee relations and support efforts to maintain a union-free workplace
• Understand and communicate shift, customer, and Logistics Center goals
• Execute daily work plans, adjusting workflows as needed to meet targets
• Apply CJ Logistics America's Labor Management Program, including regular performance observations
• Support inventory control and quality assurance by participating in audits
• Provide frontline input on staffing needs to leadership
• Collaborate with leadership on supply management and maintenance scheduling
• Observe, coach, and provide timely performance feedback
• Track and communicate Forklift Operator productivity and quality metrics
• Conduct regular safety observations and participate actively in safety initiatives
• Oversee employee timekeeping and attendance, ensuring payroll compliance
• Promote and implement operational best practices
• Shadow Forklift Operators to understand process execution and identify improvement areas
• Identify training and cross-training needs, and deliver hands-on training as needed
• Perform process quality checks and manage related program activities
• Communicate customer-specific requirements clearly and consistently
• Review operational performance against customer expectations
• Help team members understand their role in supporting broader customer goals and success
• Perform other related job duties as assigned or required

Requirements

• Bachelor’s Degree in Supply Chain Management, Logistics, Business, or a related field is preferred – or equivalent relevant experience