Warehouse Operations Specialist

About This Role

This Warehouse Operations Specialist role supports the supply chain team by managing workflow, running reports, and analyzing data to improve processes. The position involves close collaboration with clerical support, supervisors, and managers, as well as interacting with customer service to resolve issues. It suits a detail-oriented individual with strong math and communication skills.

Responsibilities

• Run reports in systems such as WMS, Sunbeam, or other WMS or labor reporting systems
• Assist department leader in managing the workflow as needed
• Provide required information to supervisors and managers to meet reporting and metric requirements
• Assist with communicating information to departmental teams
• Analyze data from information and develop recommendations for action or improvement
• Maintain system as required due to upgrades or business changes
• Ensure compliance with systems and SOPS and audit activity to ensure compliance
• Coordinate and communicate any major changes or enhancements to the systems
• Work closely with clerical support, supervisors, and managers at the location and those providing central administration and/or services
• Interact with customer service to expedite and manage high-touch customer requests, research complaints, and resolve issues
• Provide support and backup for operations specialist role in other departments as needed
• Provide support and backup in various warehouse functional areas as needed
• Direct associate concerns to department leader

Requirements

• Significant above-average math skills
• Perceptible verbal, written, and communication skills with a focus on detail-oriented tasks
• Calculable building metrics and knowledge of Staples product flow and the interdependencies between departments
• Ability to help supervisors lead and coordinate effective work operations using data and information to help improve processes
• Ability to work as a team member by interacting and communicating with fellow associates in a cooperative and effective manner
• 1+ years of basic Microsoft Excel computer skills
• 1+ years of basic knowledge (depending on location) of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, AMS software for Cubiscan
• Certification in Material Handling equipment or willingness to learn

Nice to have:

• Microsoft Access experience
• Knowledge of MS Teams environment including Power BI

Benefits

• Introductory award of $2000 ($1000 paid at 90 days and $1000 paid at 180 days)