About This Role
Managing the day-to-day operations and strategic planning of a rapidly growing e-commerce warehouse is the core of this role. It suits a hands-on leader who can optimize people, workflow, layout, and operational standards, while also contributing to picking, packing, and loading as needed.
Responsibilities
- Oversee the day-to-day operation, including goods-in, put-away, picking, packing, and dispatch, with daily artic collections
- Ensure timely turnaround of goods-in and accurate, high-standard order fulfillment
- Plan warehouse layout, storage, pick paths, workstation setup, and space utilization as volumes grow
- Plan ahead for peak seasons, new product lines, and future growth in size
- Manage the warehouse team, including recruitment, rotas, training, performance, and development, in collaboration with the Warehouse Supervisor
- Build on the team's operational knowledge by providing structure, standards, and coaching
- Lead warehouse safety on site, including risk assessments, MHE compliance, training records, and meeting insurance requirements
- Manage day-to-day relationships with carriers, including collections, service issues, claims, and disputes
- Identify and resolve issues that slow down the team or cause mistakes, with investment provided for operational improvements
Requirements
- Proven management experience in an e-commerce, 3PL, or fulfillment warehouse
- Hands-on approach, comfortable working alongside the team and assisting with operations when needed
- Experience with single-unit pick and pack at volume, not purely pallet in, pallet out
- Experience leading and developing a warehouse team
- Comfortable with WMS and barcode-driven operations (6,000+ location barcode system and Zebra scanner fleet)
- Strong understanding of warehouse Health & Safety and MHE compliance
- Well-organized, with the ability to plan labor, space, and workload proactively
- A problem solver who anticipates and prevents issues, as well as addressing current fixes
- Management experience: 3 years (preferred)
Nice to have:
- Experience setting up or reorganizing a warehouse layout, or managing a significant increase in volume
- Experience in both small-scale (hands-on) and large-scale (best practice knowledge) warehouse environments
- Counterbalance or reach license
- IOSH / NEBOSH certification
Benefits
- Up to 10% annual performance bonus
- 20 days holiday plus bank holidays, increasing with length of service to a maximum of 23 days
- Free on-site parking
- Opportunity to grow with a rapidly expanding organization