About This Role
This manager-level role is the first full-time hire for a fast-growing product company, focusing on building a fulfillment operation from the ground up and then running it daily. The person will set up and manage shipping, fulfillment, returns, customer service, inventory, and warehouse processes for the company's attachable bag stand, the Ryzer Go.
Responsibilities
- Set up the warehouse layout for efficient receiving, storage, picking, packing, labeling, and shipping
- Create the complete fulfillment process from order import to shipped package
- Set up and manage shipping software such as Shopify, ShipStation, Shippo, or similar tools
- Prepare packing stations, shipping supplies, label printers, scales, shelving, inventory areas, and return areas
- Receive, count, organize, and track inventory
- Perform small product rework, inspection, repackaging, relabeling, and prep work on current inventory
- Help bring existing inventory up to final shipping-ready condition before fulfillment begins
- Pick, pack, and ship customer orders accurately and efficiently
- Create packing procedures and quality checks to reduce mistakes
- Manage customer service emails related to the product, shipping, tracking, address changes, returns, damaged items, replacements, and general customer questions
- Handle returns, exchanges, replacements, and customer follow-up
- Maintain accurate inventory counts and report low stock or shipping supply needs
- Track common customer issues and help improve instructions, packaging, and fulfillment processes
- Build simple standard operating procedures for repeatable warehouse tasks
- Help prepare for Kickstarter, Shopify, retail, and future wholesale fulfillment
- Keep the warehouse clean, organized, and ready for daily operations
Requirements
- Experience in warehouse operations, fulfillment, shipping, ecommerce, logistics, or a similar hands-on operations role
- Comfortable setting up systems, not just following existing ones
- Strong attention to detail
- Good communication skills for customer service
- Comfortable using computers, spreadsheets, Shopify, shipping software, and email
- Able to lift boxes, move inventory, and work on your feet
- Reliable, organized, and self-directed
- Willing to work in a small business environment where priorities can change quickly
- Problem solver who takes ownership instead of waiting to be told every step
- Willing to do both physical warehouse work and computer/customer service work
Nice to have:
- Experience with Shopify, ShipStation, Shippo, Easyship, or similar platforms