Working carefully and keeping a tidy warehouse will fit well in the logistics team. This role leads warehouse operations, order fulfillment, inventory management, and production activities at the South facility. You will oversee daily warehouse production, supervise and develop employees, manage inventory accuracy, and ensure efficient order picking, staging, and fulfillment. This position plays a critical role in supporting Gleaners' mission to address food insecurity by ensuring food products are safely and efficiently prepared for distribution throughout communities.
Responsibilities
Oversee daily warehouse production, order fulfillment, inventory management, and distribution preparation
Ensure orders, including mobile distribution orders, are accurately released, picked, staged, and prepared on schedule
Establish daily production priorities and adjust staffing and workloads to meet operational needs
Monitor warehouse workflow and implement improvements to increase productivity and efficiency
Coordinate product movement and availability with Product Sourcing, Receiving, and other Operations teams
Ensure donated products are promptly available for agency ordering and distribution
Maintain an organized warehouse environment that supports efficient product storage and fulfillment
Assist with hands-on warehouse operations and equipment use as needed while maintaining overall management responsibilities
Lead, coach, train, and evaluate five direct reports while supporting two supervisors in developing their teams
Establish clear performance expectations and hold employees accountable for productivity, accuracy, safety, and professional conduct
Make staffing assignments, balance workloads, adjust schedules, and approve overtime based on operational requirements
Participate in employee hiring, onboarding, performance evaluations, promotions, and disciplinary processes in collaboration with HR and Operations leadership
Provide ongoing coaching and development to strengthen employee performance and engagement
Foster a positive, respectful, and accountable workplace culture
Oversee inventory control, product locations, storage organization, and warehouse inventory records
Maintain accurate inventory information using Primarius and other warehouse management systems
Ensure inventory checks, discrepancy investigations, and corrective actions are completed
Process inventory adjustments, product disposal, scrap, and write-offs in accordance with established procedures and approval requirements
Monitor inventory availability and support product variety within organizational program guidelines
Coordinate inventory setup and product movement for volunteer-supported warehouse projects
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Identify opportunities to improve inventory accuracy, storage efficiency, and product flow
Maintain compliance with applicable food safety, workplace safety, sanitation, and warehouse operating procedures
Ensure products are handled, stored, and distributed safely
Monitor suspect or quarantined inventory and coordinate appropriate corrective actions
Identify and address unsafe practices, equipment concerns, and workplace hazards
Ensure employees follow established warehouse safety procedures and equipment operating requirements
Support a clean, organized, and safe warehouse environment
Complete required food safety management certification and equipment training
Monitor key performance indicators, including order accuracy, inventory accuracy, employee productivity, overtime, and product availability
Analyze warehouse performance data and implement corrective actions to improve results
Identify opportunities to streamline production processes and improve operational efficiency
Collaborate with the Senior Director and peer managers to address workflow challenges and competing priorities
Manage budgeted supply expenses within delegated spending authority
Communicate operational concerns, performance updates, and improvement recommendations to leadership
Support continuous improvement initiatives and organizational operational goals
Requirements
Minimum of three years of professional experience in warehouse operations, distribution, production, or order fulfillment
Minimum of three years of formal employee supervisory experience (warehouse and supervisory experience may overlap)
Strong knowledge of inventory control, warehouse operations, and order fulfillment processes
Experience using warehouse management, inventory management, or order management systems
Strong organizational, leadership, communication, and problem-solving skills
Ability to analyze operational performance data and implement process improvements
Experience managing production priorities, labor schedules, and operational deadlines
Proficiency in Microsoft 365 applications and familiarity with virtual meeting platforms
Working knowledge of workplace safety and food safety requirements
Ability to obtain food safety manager certification through Gleaners-provided training
Ability to complete required training and authorization before independently operating powered pallet jacks, rider jacks, or hi-los
Commitment to Gleaners Community Food Bank's mission and values
Nice to have:
Bachelor's degree in Operations Management, Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent relevant experience
Experience managing warehouse fulfillment operations, inventory controls, and labor scheduling
Experience supervising warehouse teams and developing frontline supervisors
Previous experience in food distribution, food banking, or food handling operations
Familiarity with Primarius inventory management software
Experience tracking warehouse performance metrics and key performance indicators (KPIs)
Knowledge of Lean, Six Sigma, or other continuous improvement methodologies
Experience improving warehouse productivity, order accuracy, and inventory management processes
Benefits
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability insurance
Retirement benefits
Earned Time Off (ETO)
Important Details
Schedule: Warehouse operations generally occur during one shift between 5:00 a.m. and 3:00 p.m., five days per week; periodic Saturday and emergency shift coverage may be required
Approximately 70% of the role focuses on employee supervision and production management, with 30% involving hands-on warehouse activities (this balance may vary based on operational needs)
About the Company
Gleaners Community Food Bank is seeking an experienced, motivated, and results-driven Warehouse Fulfillment Manager to lead warehouse operations, order fulfillment, inventory management, and production activities at our South facility. Gleaners Community Food Bank's mission is to address food insecurity by ensuring food products are safely and efficiently prepared for distribution throughout our communities.
