About This Role
Working carefully and keeping a tidy warehouse will fit well in the logistics team. This role leads warehouse operations, order fulfillment, inventory management, and production activities at the South facility. You will oversee daily warehouse production, supervise and develop employees, manage inventory accuracy, and ensure efficient order picking, staging, and fulfillment. This position plays a critical role in supporting Gleaners' mission to address food insecurity by ensuring food products are safely and efficiently prepared for distribution throughout communities.
Responsibilities
- Oversee daily warehouse production, order fulfillment, inventory management, and distribution preparation
- Ensure orders, including mobile distribution orders, are accurately released, picked, staged, and prepared on schedule
- Establish daily production priorities and adjust staffing and workloads to meet operational needs
- Monitor warehouse workflow and implement improvements to increase productivity and efficiency
- Coordinate product movement and availability with Product Sourcing, Receiving, and other Operations teams
- Ensure donated products are promptly available for agency ordering and distribution
- Maintain an organized warehouse environment that supports efficient product storage and fulfillment
- Assist with hands-on warehouse operations and equipment use as needed while maintaining overall management responsibilities
- Lead, coach, train, and evaluate five direct reports while supporting two supervisors in developing their teams
- Establish clear performance expectations and hold employees accountable for productivity, accuracy, safety, and professional conduct
- Make staffing assignments, balance workloads, adjust schedules, and approve overtime based on operational requirements
- Participate in employee hiring, onboarding, performance evaluations, promotions, and disciplinary processes in collaboration with HR and Operations leadership
- Provide ongoing coaching and development to strengthen employee performance and engagement
- Foster a positive, respectful, and accountable workplace culture
- Oversee inventory control, product locations, storage organization, and warehouse inventory records
- Maintain accurate inventory information using Primarius and other warehouse management systems
- Ensure inventory checks, discrepancy investigations, and corrective actions are completed
- Process inventory adjustments, product disposal, scrap, and write-offs in accordance with established procedures and approval requirements
- Monitor inventory availability and support product variety within organizational program guidelines
- Coordinate inventory setup and product movement for volunteer-supported warehouse projects
- Identify opportunities to improve inventory accuracy, storage efficiency, and product flow
- Maintain compliance with applicable food safety, workplace safety, sanitation, and warehouse operating procedures
- Ensure products are handled, stored, and distributed safely
- Monitor suspect or quarantined inventory and coordinate appropriate corrective actions
- Identify and address unsafe practices, equipment concerns, and workplace hazards
- Ensure employees follow established warehouse safety procedures and equipment operating requirements
- Support a clean, organized, and safe warehouse environment
- Complete required food safety management certification and equipment training
- Monitor key performance indicators, including order accuracy, inventory accuracy, employee productivity, overtime, and product availability
- Analyze warehouse performance data and implement corrective actions to improve results
- Identify opportunities to streamline production processes and improve operational efficiency
- Collaborate with the Senior Director and peer managers to address workflow challenges and competing priorities
- Manage budgeted supply expenses within delegated spending authority
- Communicate operational concerns, performance updates, and improvement recommendations to leadership
- Support continuous improvement initiatives and organizational operational goals
Requirements
- Minimum of three years of professional experience in warehouse operations, distribution, production, or order fulfillment
- Minimum of three years of formal employee supervisory experience (warehouse and supervisory experience may overlap)
- Demonstrated experience managing employees, assigning workloads, coaching staff, and evaluating performance
- Strong knowledge of inventory control, warehouse operations, and order fulfillment processes
- Experience using warehouse management, inventory management, or order management systems
- Strong organizational, leadership, communication, and problem-solving skills
- Ability to analyze operational performance data and implement process improvements
- Experience managing production priorities, labor schedules, and operational deadlines
- Proficiency in Microsoft 365 applications and familiarity with virtual meeting platforms
- Working knowledge of workplace safety and food safety requirements
- Ability to obtain food safety manager certification through Gleaners-provided training
- Ability to complete required training and authorization before independently operating powered pallet jacks, rider jacks, or hi-los
- Commitment to Gleaners Community Food Bank's mission and values
Nice to have:
- Bachelor's degree in Operations Management, Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent relevant experience
- Experience managing warehouse fulfillment operations, inventory controls, and labor scheduling
- Experience supervising warehouse teams and developing frontline supervisors
- Previous experience in food distribution, food banking, or food handling operations
- Familiarity with Primarius inventory management software
- Experience tracking warehouse performance metrics and key performance indicators (KPIs)
- Knowledge of Lean, Six Sigma, or other continuous improvement methodologies
- Experience improving warehouse productivity, order accuracy, and inventory management processes
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short-term and long-term disability insurance
- Retirement benefits
- Earned Time Off (ETO)
Important Details
- Schedule: Warehouse operations generally occur during one shift between 5:00 a.m. and 3:00 p.m., five days per week; periodic Saturday and emergency shift coverage may be required
- Approximately 70% of the role focuses on employee supervision and production management, with 30% involving hands-on warehouse activities (this balance may vary based on operational needs)
About the Company
Gleaners Community Food Bank is seeking an experienced, motivated, and results-driven Warehouse Fulfillment Manager to lead warehouse operations, order fulfillment, inventory management, and production activities at our South facility. Gleaners Community Food Bank's mission is to address food insecurity by ensuring food products are safely and efficiently prepared for distribution throughout our communities.
