Warehouse Associate

About This Role

This role combines customer service with product distribution, ensuring customers receive their products promptly and have a positive experience. The successful candidate will represent the company professionally, contribute to profitability, and help identify customer needs and recommend solutions.

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g., product features, pricing, and after-sales services)
• Answer customers
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect, and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Requirements

• Be willing to cut turf to size
• Experience operating a forklift
• Prior Outdoor Supply Industry Experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Nice to have:

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role