About the role
Roles and Responsibilities
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Provide technical support to customers via phone calls.
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Troubleshoot and resolve customer issues related to product functionality, configuration, and installation.
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Escalate complex issues to senior team members or other departments as needed.
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Maintain accurate records of customer interactions using CRM software.
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Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Desired Candidate Profile
- 1-5 years of experience in a similar role (International Voice Process).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work on rotational shifts including night shifts (US Process).
- Basic knowledge of computer hardware components and networking concepts.
Mention "Kavitha HR" on top of your resume.
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