About the role
Role: Technical Customer Support Associate
Process: Technical Customer Service / Voice Support
Experience: Freshers are welcome | 1+ year experience in Customer Service / Customer Support preferred
Education: High School / Diploma / Graduate
Work Mode: Work From Office (WFO)
Freshers Welcome!
Are you a fresher with good communication skills and a passion for technology? You can apply! We are looking for enthusiastic individuals who are eager to learn, solve customer problems and build a career in technical customer support.
What You'll Do
- Handle customer interactions and provide prompt, accurate technical support.
- Troubleshoot device setup, connectivity and technical issues.
- Understand customer concerns and provide the best possible resolution.
- Investigate, document and resolve customer issues.
- Navigate multiple applications and research solutions efficiently.
- Collaborate with internal teams to resolve complex issues.
- Identify recurring issues and share customer feedback.
- Deliver a professional and positive customer experience.
Skills Required
- Strong Communication Skills
- Active Listening
- Problem Solving
- Technical Troubleshooting
- Customer Handling
- Basic Wi-Fi / Network Knowledge
- Interest in Consumer Technology
Who Can Apply?
Freshers and experienced candidates are welcome!
If you are a quick learner, good communicator and interested in technology and customer support, this opportunity is for you.
If you enjoy technology, troubleshooting and helping customers, this opportunity is for you!
Interested candidates can share their updated CV with me.
Jesima - HR
Email: j-jesima.yasmeen@sutherlandglobal.com
Contact No.: 6369028009
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